Product Support
Technical support for StorageCraft products is available beginning with the release of the product and ending six months after the release of the next major version of the product or after StorageCraft discontinues the product line.
Complimentary Technical Support
StorageCraft complimentary technical support consists of self-help support tools, available at http://forum.storagecraft.com/Community
(in English only), and a powerful knowledge base that helps you find answers to most frequently asked product questions, as well as “how-to” procedures and technical information about all StorageCraft products.
EMail Support
To obtain email technical support for specific technical questions or issues, fill out the form at http://forum.storagecraft.com/Community/web2case/. Please provide as much detail as possible to help the technical support engineers understand and diagnose the issue.
In order to ensure efficient service, please provide at a minimum the following information:
- Product name and version number
- Detailed problem description, error code, log file description, etc.
- Hardware and software configuration, operating system version, service pack number, etc.
Telephone Support
StorageCraft offers telephone support for customers. For details, see our support guide at:
http://www.storagecraft.com/documents/StorageCraft_Technical_Support_Guide.pdf
Our online support information site is at: http://www.storagecraft.com/support.html.
