End of Life and End of Support

StorageCraft End of Life and End of Support Policy

Everything we do at StorageCraft Technology Corporation is designed to make fast, reliable, and complete backup and disaster recovery a reality. We are committed to maintaining our products’ legendary reliability, and so we continually develop and improve our product line. As our products and technologies evolve, we find that older software versions and products don't deliver the significant advantages of our current products.

End of Life (EOL) marks the day that we discontinue sales and distribution of a particular StorageCraft® software product, version, or versions. Eventually, we stop providing support (called End of Support or EOS) for these products, as well.

See below for our EOL and EOS announcements.

 

End of Life and End of Support Announcements

End of Life of StorageCraft ImageManager 4.x and all prior versions

As of September 10, 2013, StorageCraft Technology Corporation has discontinued offering StorageCraft ImageManager 4.x and older. If you are using 4.x or a prior version, you may want to visit our software updates page to download a more recent version.

End of Support for StorageCraft ImageManager 4.x and all prior versions

StorageCraft will provide support services to customers, based on their support or maintenance agreements, for StorageCraft ImageManager 4.x and older through September 30, 2013. Following this support period, StorageCraft will offer self-support resources, including Knowledge Base articles and Support Forum, for customers who remain on StorageCraft ImageManager 4.x, but not for prior versions.

 

End of Life of ShadowProtect 3.x and all prior versions

As of April 30, 2013, StorageCraft Technology Corporation has discontinued sales and distribution of StorageCraft ShadowProtect® 3.x and all prior versions. All StorageCraft partners that have previously distributed ShadowProtect 3.x or prior versions will now be distributing ShadowProtect 5.x for all future sales. You may want to visit our software updates page or how to buy page to get a more recent version.

End of Support for ShadowProtect 3.x and all prior versions

StorageCraft will provide support services to customers, based on their support or maintenance agreements, for ShadowProtect 3.x through April 30, 2014. Following this support period, StorageCraft will offer self-support resources, including Knowledge Base articles and Support Forum, for customers who remain on ShadowProtect 3.x.

StorageCraft no longer provides support services or self-support resources for ShadowProtect versions prior to ShadowProtect 3.x.

 

End of Life and End of Support for StorageCraft ShadowMode software

Several years ago, StorageCraft informed partners and customers that we would no longer continue to develop the StorageCraft ShadowMode family of security software. There had been no additional development of ShadowMode—including improvements, updates, or bug fixes—since 2006.

For this reason, StorageCraft decided to discontinue sales and support for all ShadowMode products effective December 31, 2010. If you have purchased maintenance for any ShadowMode products, your maintenance agreement will be honored until its expiration, one year from the date of purchase.

Support articles in the StorageCraft Knowledge Base that pertain to ShadowMode products are no longer available. A few Support Forum ShadowMode threads exist.

 

If you have any questions regarding these policies, please contact your account representative, or contact us.

To research current StorageCraft software, services, and solutions, please visit our StorageCraft Recover-Ability™ solution page.