StorageCraft ImageManager English ReadMe

General Information

This file contains additional information to supplement the manual.  Please read all the sections before you proceed with installation.

StorageCraft ImageManager 6.0.1

Last Updated: May 15, 2013

Table of Contents

1. Enhancements

2. Known Issues

3. Fixed Issues

4. System Requirements

5. Installation Tips

6. Job-Based Licensing


1. Enhancements

6.0.1 (April 2013)

  • Users can now customize agent-wide throttling during peak hours on both weekdays and weekends. This functionality is available in Agent Settings > Performance.

6.0 (December 2012)

  • Added StorageCraft Cloud Services replication type.
  • Added functionality to allow monthly consolidated files to be used to create a rolling consolidation file.  The monthly files can then be removed to save storage space.
  • Added ability to scheduled bandwidth replication throttling for iFTP and ShadowStream jobs.
  • Added functionality to allow incremental file replication before the base file has been transferred.  NOTE: The incremental files are unusable until the base file arrives.

5.0.5 (March 2012)

  • Added concurrent job execution for HeadStart Restore and Replication jobs of the same type (such as all Network Replication jobs or all ShadowStream jobs).
  • Added a check every 15 minutes to trigger a retry for failed replication jobs instead of waiting for another file to trigger a retry.

  5.0.1 (December 2011

  • Updated Japanese localization strings to more accurate translations
  • Updated Password Reset Tool to work with ImageManager 5.x service.
  • Updated strings to reflect new branding.

5.0 (September 2011)

  • Changed licensing model to Job-based licensing.
  • Added ShadowStream replication transport
  • Added full support for vCenter clusters by allowing users to select the destination VM folder instead of always using the root folder. In prior versions of ImageManager this issue was prevented ESX failover for users running an ESX cluster. Selecting a VM folder is necessary when ESX permissions restrict user access to specific folders and resource pools.
  • Added Replication Throttling to intelligentFTP and ShadowStream to cap throughput to a passed-in MBPS value.
  • Added Location objects to eliminate retyping shared/stored credentials
  • Added Active/Passive mode option to FTP Replication targets
  • Added Block Size option to FTP Replication targets to allow fine-tuning of FTP transfers
  • Split Consolidation into separate Consolidation and Retention to allow the user to manage and enable/disable Image Consolidation and Image Retention independently.
  • Added support for Retention warnings. When users virtual boot an image chain, an incremental is created for that boot session. ImageManager does not clean this up so when this condition exists it is reported as a Retention warning.
  • Developed a workaround for issues relating to 2GB image file size limit on certain NAS devices running Samba.
  • Added support for local drive swapping with continuous incremental jobs
  • Added support for additional languages.  Supported languages now include English, German, Spanish, French, Italian, Japanese, Korean, Turkish, Chinese (Simplified and Traditional) and Portuguese (Portugal).


2. Known Issues

6.0.1 (April 2013)

  • To retain your ImageManager settings during an upgrade on MS Vista or newer you must run the installer as Administrator. Right click on the installation file and select "Run as administrator". If UAC is enabled and you don't run the installer as an administrator there is a chance of losing your settings.
  • Uninstalling ImageManager also uninstalls ShadowStream and ShadowStream settings.
  •  Installation of the MS Windows .net framework (version 3.5) sometimes fails on Windows Server 2003 32-bit, Windows Server 2003 R2 Standard and Windows XP 32-bit. If this occurs install the .net framework manually then install ImageManager. If you are installing the .net framework on Windows Server 2008 R2 you need to use the Additional Features option.
  • Creating a HeadStart Restore on a VHD running Windows Vista or Server 2008 can cause crashes when caching is enabled. If caching is not enabled ImageManager can't write AFD (4kn drive). When caching is enabled memory is progressively used and not released until the system crashes.
  • If ShadowStream is not actively replicating a file, changes in throttling happen immediately, otherwise, the changes only take affect when the file transfer is complete. If you want to make a change during a transfer, you must pause the job, make the change, then restart the job.

3. Fixed Issues

 6.0.1 (April 2013)

  • Fixed the change password functionality for an existing location. The password can now be changed.
  • Fixed consolidation so it doesn't stop when a large number of folders are managed.
  • Fixed HSR so it can now write a VMDK to a top level (user created) folder in a VMWare ESXi Datastore
  • Fixed finalization for a point-in-time (with consolidated weekly and consolidated monthly .spi) so the HSR no longer hangs.
  • Fixed ImageManager language strings for cloud settings.
  • Fixed port conflict by changing default port to 18180.
  • Fixed finalizing HSR jobs with multiple volumes so it no longer hangs after first volume. Fixed other HSR finaliztion issues.
  • Fixed wcf.svclog creation in the top level folder of the boot volume. This log file is no longer created.
  • Fixed uninstall so it now cleans up unused files when upgrading from ImageManager 5.x to 6.x.
  • Fixed ImageManager iFTP so it writes to the root when a sub-folder not available.
  • Fixed the password routines to require password re-entry to change any agent setting.
  • Fixed installation process to include the backup mount driver (sbmount.sys).
  • Fixed retention policy so that when a backup job resumes (after being stopped longer than the retention period), the last file replicated is not removed and the job resumes replication as expected.

 6.0 (December 2012)

  • Fixed files stored on a local share so they are now read correctly.
  • Fixed drive rotation for local drive replication. Now it cleans up all old files when drives are replaced.
  • Fixed a rare bug so processing can continue without having to restart the service.
  • Fixed the ability to change the password for an existing location.
  • Fixed the daily summary for HSR jobs so they now show the correct file counts.
  • Added the functionality so that HeadStart Restore now finalizes properly when a point in time is selected that has more than one possible file to choose.  For example, this happens when there is a collapse daily and a collapse weekly for the same point in time.

5.0.5 (March 2012)

  • Fixed an issue related to licenses being invalidated by changing hardware ID.
  • Fixed a replication bug that occurs when the creation date of an image file is earlier than the file it is dependent on (can happen at daylight savings).
  • Fixed a bug related to changing the replication mode of an existing job.  Now the list of files to be sent changes immediately instead of waiting for the job to be disabled and re-enabled.
  •  Removed the check for matching file size on replication of intra-daily images to site where ImageManager is running.
  • Verified the create time function on each sync to resolve the “files created out of sequence” problem when the create date is incorrect.
  • Fixed an error occurring when replication mode changes while a file is being sent or waiting to be sent.
  • Fixed a bug related to the client becoming temporarily unresponsive when receiving too many notifications from the ImageManager service.
  • Fixed a consolidation error when time zone is changed and the time between incrementals is hourly or less throughout the day.

 5.0.1 (December 2011)

  • Fixed a NullReferenceException thrown when attempting to update job licenses when the network is down.
  • Fixed a console refresh issue which prevented the console from refreshing after sitting open for more than 24 hours.
  • Fixed an error in the Send Test Email dialog which required the “This server requires authentication” to be checked.
  • Fixed ImageManagerSetup.exe to allow upgrades from version 4.0.1 and newer, and prompt for uninstall if an older version is detected.
  • Fixed ImageManagerSetup.exe to require EULA acceptance on upgrade.  

 5.0 (September 2011)

  • Fixed ImageManagerSetup.exe to allow installation to a custom path

4. System Requirements

Hardware Requirements

  • Must meet the minimum operating system requirements
  • At least 1 GB physical RAM (4 GB recommended)
  • 75 MB of free hard disk space for installation files

Supported Operating Systems

Windows Server 2012

Windows Small Business Server 2011

Windows Server 2008 R2 Foundation

Windows Server 2008 R2 (32-bit x86 and 64-bit x64)

Windows Server 2008 (32-bit x86 and 64-bit x64)

Windows Small Business Server 2008 (32-bit x86 and 64-bit x64)

Windows EBS Server 2008 (32-bit x86 and 64-bit x64)

Windows Server 2003 (32-bit x86 and 64-bit x64)

Windows Server 2003 R2 (32-bit x86 and 64-bit x64)

Windows Small Business Server 2003 (32-bit x86 and 64-bit x64)

Windows 8 (32-bit x86 and 64-bit x64)

Windows 7 (32-bit x86 and 64-bit x64)

Windows Vista Home Basic (32-bit x86 and 64-bit x64)

Windows Vista Home Premium (32-bit x86 and 64-bit x64)

Windows Vista Ultimate (32-bit x86 and 64-bit x64)

Windows Vista Enterprise (32-bit x86 and 64-bit x64)

Windows Vista Business (32-bit x86 and 64-bit x64)

Windows XP Media Center (32-bit x86 and 64-bit x64)

Windows XP Professional (SP2 or above) (32-bit x86 and 64-bit x64)

Windows XP Home (SP2 or above) (32-bit x86 and 64-bit x64)

Note: ImageManager runs on most Windows operating systems but StorageCraft recommends using a Windows Server operating system such as Windows Server 2008 R2 or Windows Server 2012. ImageManager 6 does not work on Windows 2000.


5. Installation Tips

Warning: Run the installation as a Windows administrator to prevent losing settings from previous installations. Right click on the ImageManagerSetup.exe file then select Run as administrator.

  • StorageCraft recommends rebooting the computer after installing ImageManager to ensure that all drivers load properly.
  • ImageManager 6.0.1 supports upgrades from previously installed versions 4.0.1 and higher without uninstalling the existing version first. If you are installing 5.0.5 on systems with a version 4.0.0 or older, you will need to manually uninstall the older version prior to installing 6.0.1.
  • ImageManager 5.0.5 supports upgrades from previously installed versions 4.0.1 and higher without uninstalling the existing version first. If you are installing 5.0.5 on systems with a version 4.0.0 or older, you will need to manually uninstall the older version prior to installing 5.0.5.
  • When upgrading to 5.0.5, your existing jobs and settings will be preserved no matter which version of ImageManager you upgrade. To ensure all settings correctly migrate, close the ImageManager console prior to upgrading to ImageManager 5.0.5.
  • If you have active maintenance on your existing install, you can use your existing product key to activate 5.0.5 premium features after upgrading. If you do not have active maintenance with your product, then you will need to contact your reseller and purchase a 5.0.5 product key.
  • The upgrade to 5.0.5 will only work on the machine where a previous ImageManager install was first licensed. This applies only to the first 5.0.5 activation.
  • ImageManager 4.x does not allow license deactivation. Because of this, you must install 5.0.5 on the same system where you first installed and activated ImageManager 4.x. You can then install and activate 5.0.5 on a second system before uninstalling ImageManager on the first system.
  • ImageManagerSetup.exe only installs the ShadowStream Admin Console. To install the ShadowStream Server, you will need to run ShadowStreamSetup.exe. This will allow you to choose to install the server component or to do a full install.


6. Job-Based Licensing

ImageManager uses a flexible job-based licensing model for premium services. Each product serial number may contain one or more job licenses. Network Replication, intelligentFTP Replication, ShadowStream Replication, and HeadStart Restore jobs are all purchased and licensed independently. (Except for network replication and intelligentFTP, which are bundled.)

For example, if you only need one HeadStart Restore job for a single computer you can purchase a single job license. If you purchase a HeadStart Restore job license and an iFTP job license, both job licenses can be assigned to the same serial number, but can then be assigned to different computers. You can also move job licenses between computers as needed.

NOTE: 4.X users with maintenance agreements can upgrade their existing intelligentFTP and HeadStart Restore jobs to be individually licensed.

 Job Licenses Available for Purchase:

o    Network Replication

o    intelligentFTP Replication

o    ShadowStream Replication

o    HeadStart Restore


Copyright (c) 2013 StorageCraft Technology Corp. All rights reserved.This Software and Documentation are copyrighted.  Ownership of the StorageCraft ImageManager Software is reserved to StorageCraft Technology Corporation.  StorageCraft, the StorageCraft logo and the StorageCraft ImageManager logo are trademarks of StorageCraft Technology Corporation.  StorageCraft ImageManager is a trademark of StorageCraft Technology Corporation in the United States and elsewhere. All other brands and product names are or may be trademarks or registered trademarks of their respective owners.


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