StorageCraft ShadowProtect IT Edition English ReadMe

General Information

This file contains additional information to supplement the manual. Please read all the sections before you proceed with the product. 

Last Updated: May 15, 2013

 

Table of Contents

  1. Features/Enhancements/Fixes
  2. System Requirements
  3. Installing ShadowProtect IT Edition
  4. Activating ShadowProtect IT Edition
  5. General Usage Notes

1. Features/Enhancements/Fixes

Version 4.1.3.13 (January 2012)

  • Fixed a bug that prevented the IT Edition Start Activate.exe in  the Recovery Environment from operating correctly when you try to do anything 'cold'.
  • Fixed an IOCTL error that prevented IT Edition from running correctly on computers using Symantec Volume Manager

Version 4.1.3 (October 2011)

  • Fixed a bug that prevented IT Edition from running on computers using Symantec Volume Manager.

Version 4.1.2 (May 2011)

  • ShadowProtectPE.exe has been fixed and will now run 'hot' on XPx86.
  • Allow NTLM authentication to some older NAS devices.

Version 4.1.0 (March 2011)

  • The system keyboard layout can now be changed within the booted Recovery Environment.
  • Released for English, Japanese, French, German, and Portugal-Portuguese.
  • Fixed a bug where repeatedly creating and then deleting the same partition might cause multiple volumes to be assigned to that partition.

Version 4.0.2 (October 12, 2010)

  • The Recommended Recovery Environment is now based on a clean baseline WinPE build of Windows Server 2008R2, which has excellent default device support. No additional 3rd party drivers are auto-installed.  Instead, all additional 3rd party storage/network/misc drivers (including drivers for various VMs) are found in the Additional_Drivers directory, and should be loaded manually, as needed, using the TOOLS -> LOAD DRIVERS menu item.  In future builds, any changes to the contents of this Additional_Drivers directory will be noted in a ChangeLog.txt file contained within the Additional_Drivers directory.  The purpose for using the clean baseline WinPE was to eliminate some driver conflicts which were occurring (where an injected 3rd party driver would incorrectly claim ownership of hardware it didn't actually support).
  • The USB Update Wizard now updates all critical USB IT Edition files. However, it no longer updates the .ISO file found on the target USB drive. The .ISO file on the USB drive is not actually used by the USB drive when it is booted.  The .ISO file is placed on the USB drive for convenience, to be used as the source for bootable CD-Rs, or directly for VM CD boot sessions.  If you wish to update the .ISO file on the USB drive, you can copy the updated .ISO file from the Update package to your USB drive (overwriting the older .ISO file).
  • When IT Edition is booted, the LOAD DRIVERS menu option is now enabled even if IT Edition is not yet licensed (in cases where it has not yet found the USB drive, or has not yet connected to a license server).  This will enable users to load the necessary network drivers in order to connect to a license server, in cases where the drivers for their NIC aren't automatically loaded.
  • Fixed an issue which caused IT Edition to fail to retrieve its license, which resulted in the error "license content does not match digital signature."

2. System Requirements

  • Minimum System Requirements
  • Must meet the minimum operating system requirements
  • Memory:  At least 256 MB of RAM (512MB of RAM is required for the Vista recovery environment). 
  • Available USB slot.  If USB slot is not available a CD/DVD drive is required (or access to a CD .ISO file from within a VM). 

Supported Operating Systems

ShadowProtect supports Windows 32-or 64-bit operating systems

  • Windows Server 2008 R2
  • Windows Server 2008
  • Windows Small Business Server 2008
  • Windows EBS Server 2008
  • Windows Server 2003
  • Windows Small Business Server 2003
  • Windows 2000 Server/Advanced Server (SP4 or above)
  • Windows Small Business Server 2000
  • Windows 7
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows XP Media Center
  • Windows XP Professional (SP2 or above)
  • Windows XP Home (SP2 or above)

Supported File Systems/Disk types

ShadowProtect Editions support the following file systems:

  • FAT16
  • FAT16X
  • FAT32
  • FAT32X
  • NTFS
  • GPT Disks
  • Dynamic Disks

Supported Storage Media

ShadowProtect supports the following storage media:  disk drives including network drives, SAN, NAS, iSCSI, SCSI, USB or Firewire and optical media such as CD/DVD/Blu-Ray. 

 
3. Installing ShadowProtect IT Edition

IT Edition is run from the USB key or a CD/DVD.  There is no install for ShadowProtect IT Edition.  A mount driver might temporarily be installed if you are mounting image files while in the running operating system. 

4. Activating ShadowProtect IT Edition

You will need to activate ShadowProtect before the trial period ends or the quarter has expired.  You will need to activate the product each quarter.  If the autorun does not automatically start IT Edition, browse to the IT Edition USB key and click on Programs → SHADOWPROTECTPE →SHADOWPROTECTPE.EXE.  You will be prompted to enter the product key you received when you purchased your ShadowProtect IT Edition subscription.  Once you have entered the product key correctly, click the Activate button.  If your subscription has expired, you will be notified and will no longer be able to use ShadowProtect IT Edition until you renew your license. 

 ShadowProtect IT Edition Licensing

ShadowProtect IT Edition is licensed per technician.  You can use the software on as many servers, desktops and laptops as you wish for the period of your subscription.

5. General Usage Notes

You should test the StorageCraft Recovery Environment to ensure that it runs properly on your computer.  To do this, boot the StorageCraft Recovery Environment from the ShadowProtect IT Edition USB key or CD/DVD.  

If the StorageCraft Recovery Environment boots and runs as expected, then you will be prepared to perform ShadowProtect operations from the Recovery Environment in the event the system does not boot or you need to restore a system volume from a backup image file or you wish to create cold state backup images using the Recovery Environment.

If the StorageCraft Recovery Environment does not boot or run as expected, you should investigate the following issues:

  • The system you are booting the recovery environment from must be configured to boot from the USB or CD/DVD device. 
  • Try both the Recommended and Legacy boot options.  There are additional drivers in the Legacy boot mode. 
  • You do not have the necessary network interface card (NIC) drivers to access the network.  Contact StorageCraft Technical Support by sending an email to support@storagecraft.com so that the necessary NIC drivers can be included in subsequent builds of ShadowProtect IT Edition.
  • You do not have the necessary storage drivers to access a storage device on the computer.  You may need to load storage drivers during boot time.  During the initial boot phase of the Legacy XP/2003 StorageCraft Recovery Environment, you will be prompted to hit F6 to add storage drivers.  You will then be prompted to load the storage driver from diskette.  It is a good idea to keep necessary storage drivers on a diskette that is available in the event you need to boot the ShadowProtect USB or CD/DVD to run from the Recovery Environment.  The storage drives must be in the textsetup.oem format for loading into the Legacy Recovery Environment. If you have booted the Recommended boot option(Vista Recovery Environment), you can dynamically load the required storage drivers by providing the directory where the drivers are located.  The driver files for the Recommended Recovery Environment must be Vista drivers in the .inf and .sys format. Contact StorageCraft Technical Support by sending an email to support@storageCraft.com so that the necessary storage drivers can be included in subsequent builds of ShadowProtect IT Edition.

The ShadowProtect USB or CD/DVD, contain the StorageCraft Recovery Environment which is used as a boot disk for restoring a backup image to the system volume.  Be sure to store the USB key or CD/DVD in a safe place for use in the event that a bare metal recovery of your computer is required.

 

 

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© Copyright 2013 StorageCraft Technology Corporation.  All rights reserved.  This Software and Documentation are copyrighted.  Ownership of the ShadowProtect IT Edition Software is reserved to StorageCraft Technology Corporation.  StorageCraft, the StorageCraft logo and the ShadowProtect IT Edition logos are trademarks of StorageCraft Technology Corporation.  ShadowProtect IT Edition is a trademark of StorageCraft Technology Corporation in the United States and elsewhere. All other brands and product names are or may be trademarks or registered trademarks of their respective owners.

 

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