Path Separator Characters in HSR

What's the purpose of not letting us use path separator characters on a network drive location, but letting us use them for a local drive location?

Got hit with Cryptolocker on Server. Running Restore. Received Error.

I am currently getting an error with ShadowProtect, running restore from CD with the backup files located on smb:, need assistance.

The Error is:

505 smb://\\?\H:\client_backup\C_VOL-b001-i6420-cd-cm.spi: Decompress Failed.

500 Unexpected end of the image file.

504 Final error (-13 The data is invalid.)

516 sbrun.exe started successfully but failed to complete the task. 

We copied the files to an external, but did not work as well. 

HSR - Finalise lag time


When finalising an HSR job, currently it will not write the last X hours (Whatever your lag time is set to).

If you are trying to do a live migration from one server to another using HSR on a critical system such as SQL or Exchange, you lose the last 1 hour (minimum) of data! That makes HSR an unviable option for migrating servers.



CentOS 6.6 Restore to XenServer 6.5 VM

We are currently testing ShadowProtect SPX for our hosting environment. I have installed SPX on a CentOS 6.6 64 bit server and been able to back up. All good so far.

Now for restoring.


Add Restore options to ShadowControl


It would be great if we could have a recovery section within ShnadowControl to

  1. Restore files and folders
  2. Restore VM's using HSR
  3. Granular Recovery for Exchange

Increase 2tb limit for HSR to VMDK


HSR to VMware there is a 2tb volume limit, can we please get this resolved.

HSR is undoubetibly the easiest way to restore a VM, using Hyper-V for VHDX support isnt an acceptable option in an all VMware enviorment.

Restore Disk Layout from Image does not do anything to the disk

I have backups of (1) system reserved & (2) data of the boot disk.

I used "restore disk layout from image" and selected the system reserved image. It found the disk layout and presented it correctly (888 MB for sys reserved, 240 GB for remainder".

I ran the command and it showed it completed correctly (with green ticks etc).

BUT: it did absolutely nothing to the disk. Disk Map shows no change, and a reboot didn't show a change.


Issue with space for restore

I restored my internal drive to factory settings. I then set out to restore my backup image from the external drive. The image shows as 369gb. The NTFS partition on the internal drive is 624gb, same as before the procedure. SP is telling me that 624 is not enough space to fit the 624 image. Why is it counting free space? What are my options? Can I mount the image and delete a few files or will that even help?

Edited Feature added x64 RE - Recovery Environment support for Hyper-V Generation 2


With the move to Virtual Machines there needs to be support for Windows 2012 R2 Generation 2 VM Recovery!  At this point if we have to restore a Gen 2 VM using ShadowProtect, we have to Restore it to a Generation 1 VM!  This is not acceptable.  We immediately lose the ability to have a Secure Boot along with any other Generation 2 benefits.  The real issue is the non-support for UEFI boot of the Recovery environment.  I have been told to "enable legacy boot in the UEFI". There is no such option on a Hyper-V server.


Product activation after SP restore

I had SP installed on PC1 which died last week. Sucessfully got it installed on PC2 and now PC2 is running great. Issue I have is that as PC1 is dead - how do I get my licence back? I purchased SP server with 20 licences for 20 PC's. The new computer PC2 is not activated but there is no way to deactivate the old computer as its dead. Activating PC2 will use up another licence.


Also, is there any way to check how many of these 20 licences I have used. Been a few restores and I am worried I have lost / left activated computers with licneces on.


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