Access denied to Documents and Settings in Explore Backup

I'm trying to recover my Outlook file from a ShadowProtect C: drive backup, but when I use Explore Backup and try to access Documents and Settings, I receive the error message "Access is denied."  Is there any way around this?

 

Joe

Comments

FTTester

Re: Access denied to Documents and Settings in Explore Backup

The filesystem, and the SP mount, will honor any NTFS permissions relating to that NTFS volume. In that regard, mounting an SP backup image is no different to mounting any other NTFS volume. If you have an IT admin account, and it is managed through AD, then you should have automatic authentication of your credentials when mounting an NTFS volume. If that is not the case, then you need to mount the volume as a writeable volume and make yourself the owner of the mounted drive. You will then have full access to the mounted volume.

Keep in mind, that when you create a writeable volume, and change anything within it (including the ownership of the mounted drive), you do not change the original backup image. The changes are written to a small incremental backup file. If you want to revert your changes, or the ownership of the mounted volume, simply unmount the writeable volume and delete the small incremental backup file. 

JoeFried

Re: Access denied to Documents and Settings in Explore Backup

Thanks for this.  As far as I can tell, I'm an administrator of the laptop.  I've mounted the image as writeable but am still denied access to Documents and Settings.  Would this be affected by the fact that I called myself username "Joe" when I reinstalled my software on this computer as opposed to "Admin" in the original case?

Vetorpc

Re: Access denied to Documents and Settings in Explore Backup

 Hi Joe. Can you see the files in Directory and Settings? I have the same problem. The solution showing by FFTester is not functional because this directory does not show the option Security Tab in Properties, trerefore, I cant take onwership. Can I trust in SP? Tks.

JoeFried

Re: Access denied to Documents and Settings in Explore Backup

 No, I couldn't see the files and couldn't find a way around it.  In the end, I shadow protected my new C: drive, restored the old one, copied the file I wanted to the D: drive, and then restored the new C: drive again. It was rather a long way around, but it was my contacts/calendar file!

 

Joe

philipm785

Re: Access denied to Documents and Settings in Explore Backup

I realize the issue has been solved, but still curious on one point: if you mounted an older FULL image, could you then navigate "Documents and Settings" ? I assume you were mounting an incremental when getting this error?

Long story, but have a specific reason for asking if you have a moment to check. If not, no worries.

JoeFried

Re: Access denied to Documents and Settings in Explore Backup

 All my backups are full backups, so it was in a full backup that I wasn't able to get access to Documents and Settings...

 

Joe

Vetorpc

Re: Access denied to Documents and Settings in Explore Backup

My documents and settings in the mounted drive show me 0 bytes and all others protected directories. How I can trust that the files I need really are there?  The program SP is fast but I cant believe that StorageCraft dont see this issue.If I need backup 100 workstations I'm lost... Anybody have other solution? Tks all.

Scooter

Re: Access denied to Documents and Settings in Explore Backup

Your issue is most like still an permissions issue. If security permissions were modified on the folder you are trying to access then they will still be enforced when you mount the drive on a different system regardless of whether you are a local administrator on that system.

If the original system was on a domain, then a domain administrator would have access. If you mount the volume on the original system, then you should have access.

If the workstation you are browsing on has no domain relationship to the machine that was backed up then you may need to take ownership of the entire drive in order to change the permissions.

To take ownership, you must mount the backup image as a writable volume. Keep in mind that no changes will be written to the original backup but rather to a temporary file that on dismount can be converted to a new incremental. Right click on the security tab of the drive, not the folder. If the drive was mounted as E:\ then right click on E:\ not on some folder such was E:\Documents and Settings.

If the security tab is not showing up then you need enable it by logging in as an administrator and turning off simple file sharing. You can google "Security Tab not showing up" for more information on this.

Once you successfully take ownership of the drive or folder, you can then assign yourself permission to see the folders and files desired. Again keep in mind that the changes to you make to the mounted drive will be saved as a separate file. So if you plan to access those folder again, you will either need to mount the incremental file or take ownership once again.

Hope this helps,

Scooter

STC

MudCrab

Re: Access denied to Documents and Settings in Explore Backup

Is this XP or Vista?

In Vista, the Documents and Settings folder is a junction and is not linked to the user's folders when the partition isn't booted. Any attempts to access the folder result in the Access denied message. For example: For me to access my Documents files, I need to browse to the \Users\"username"\Documents folder ("username" would be replaced with whatever your username is).

The same thing happens if I boot to a WinPE CD and try to access the folder directly from the drive. It's empty because the junction isn't linked.

philipm785

Re: Access denied to Documents and Settings in Explore Backup

Thanks Joe for following up. This is clearly a different problem to the one I've had.

Thanks,
Philip.

Vetorpc

Re: Access denied to Documents and Settings in Explore Backup

 Let me explain the scenario: I have a main and sinple XP workstation with 1TB for image backups. Without domains accounts or AD. Sorry... I hate Vista but sometimes, I need to backup several workstations with Vista and I need to do this by network. No problems, after backuped the vista workstations I have a SPF file mounted as a I: drive with write permissions. Its cool, very fast. Again, sometimes I want to copy only few files to pendrives or DVDs. Below the volume name have several directories. In XP workstations ALL drive I: and ALL directories I can access and copy with normality. Vista blocks many. Now, the main problem of SP, I cant take directy directories ownership, only the entire volume. Volumes I do this without problems with a local accont (from main XP workstation with administrator permissions). See that all is OK, no errors messages. But (and always have a BUT) when I try access My Documents (a example) below I:\Users\any user profile\My Documents (not is a link) I receive a irritant message that is not disposable. Thanks a lot for all....

FTTester

Re: Access denied to Documents and Settings in Explore Backup

Vetorpc

I think Mudcrab answered your question. The folder you are trying to access: I:\Users\"username"\My Documents
is a symbolic link. You can verify this by using the command line, moving to the I:\Users\"yourusername" folder and typing the following:
I:\Users\yourusername> dir /AL

The command will list the folders that are symbolic links (JUNCTION).
The folder you need to look in, is the direct path:
I:\Users\yourusername\Documents