Cannot connect to the ImageManager Agent...
Unable to connect to ImageManager Agent. A coonection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 169.254.2.237:56765
How do I resolve this problem? What is causing this problem?
Thx,
Jay
__________________
Jay Weiss, DREC, SBSC, MCSE, FtOCC, A+, MCT
ComputerHMO | 1220 East Woodbury Road | Pasadena, CA 91104
Tel: 626-797-3462 | Fax: 626-398-1022 | www.ComputerHMO.com
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Re: Cannot connect to the ImageManager Agent...
Hello Jay,
For the ImageManager Agent you are attempting to connect to local to you please try localhost instead of the IP Address.
If it is not local, are there any firewalls on your side or the end you are trying to reach?
Thanks!
CAA
StorageCraft Technical Support
Re: Cannot connect to the ImageManager Agent...
Same issue here. No firewalls.
Tony
Re: Cannot connect to the ImageManager Agent...
Can you check to see if the ShadowProtect ImageManager Service is enabled and running? Can you restart the service?
I am no longer in the technical support department at StorageCraft Technology Corporation. If you need immediate assistance with an issue you are experiencing, please fill out a technical support request from the link below http://forum.storagecraft.com/Community/web2case/
Re: Cannot connect to the ImageManager Agent...
Holly smoke Batman! That fixed my problem too! :)
Now why doesn't the ImageManager program START the service and/or give a meaningful error message????
-paul szilard
ShadowProtect (Desktop) reseller. Installed ver: 4.0.5
System: i7-920 cpu; 6GB ram; 2TB HDD; 20TB NAS
Re: Cannot connect to the ImageManager Agent...
Meaningful error message? What is that?
Please don't take the above seriously. Part of the issue with error messages is that you don't always know that you need one until something breaks. I'll put in a word to development on the issue and see what can be done in future releases.
I am no longer in the technical support department at StorageCraft Technology Corporation. If you need immediate assistance with an issue you are experiencing, please fill out a technical support request from the link below http://forum.storagecraft.com/Community/web2case/
Re: Cannot connect to the ImageManager Agent...
Another issue with error messages is that many are returned from Windows API calls. In this particular case it does not say the service is not running but it does say the there is no response from the connection request. In most cases it would be difficult to interpret the system errors and replace them with a more precise error message.
Re: Cannot connect to the ImageManager Agent...
Can't the ImageManager program check to see if the service is running? And if not, then attempt to start it?
-paul szilard
ShadowProtect (Desktop) reseller. Installed ver: 4.0.5
System: i7-920 cpu; 6GB ram; 2TB HDD; 20TB NAS
Re: Cannot connect to the ImageManager Agent...
I am not aware of a way to detect a service is not running and start it using .NET Remoting which the ImageManager client uses to connect. We are using DCOM in ShadowProtect which does allow starting the service if it is not running.
Re: Cannot connect to the ImageManager Agent...
Well, in that case, perhaps the error message (or the Help) could mention for the user to check the Service.
Anyway, I've said enough and don't wish to keep going on about this.
Have a great day, guys!
-paul szilard
ShadowProtect (Desktop) reseller. Installed ver: 4.0.5
System: i7-920 cpu; 6GB ram; 2TB HDD; 20TB NAS
Re: Cannot connect to the ImageManager Agent...
Well, my system just can't start the Shadow Protect Service! I get the following:
This is really distressing! I need help on fixing this as at the moment Shadow Protect is Shadow No-Protect!
HELP.
-paul szilard
ShadowProtect (Desktop) reseller. Installed ver: 4.0.5
System: i7-920 cpu; 6GB ram; 2TB HDD; 20TB NAS
Re: Cannot connect to the ImageManager Agent...
Was ShadowProtect installed and working ok before you encountered problems starting the service?
If it was then:
- Check the Windows Event logs for errors and warnings
- Check your AV/firewall product to see if anything is blocking the service (Comodo, McAfee, TrendMicro etc.)
- Were any services that ShadowProtect depend on (such as RPC) turned off or unable to start
If this is a new install and ShadowProtect service fails to start from the get-go
If it was then:
- Make sure the install did not fail. Perform a repair install or uninstall and re-install
- Make sure your AV/firewall is not blocking the install