Connection failed

SPX Windows won't start.  Error message "Connection falied. Please verify that the SPX service is running and that the IP address and port are correct."

SPX had been making backups under the active Backup Job just fine through last night and would have continued to do so if I hadn't manually run SPX. This morning I tried starting the program to swap out the backup hard drive and Create a New Backup Job and couldn't reach the SPX dashboard to do that. When I started SPX, I got the above error message, and the dashboard is blank and can't be reached. At that point the previously scheduled backup job which had not yet been canceled stopped running as scheduled.

A month or so ago, since I last started SPX manually, I changed my Win10 Pro password. Since that appears on the "Saved sessions" screen, I figured that must be the problem. I changed the password on the Saved sessions screen to my new Windows 10 password. That didn't help. Then I tried changing the Windows 10 password back to the old password SPX wanted, and also changed it back to the old password in SPX and rebooted. That didn't help.

So the program won't start and has stopped making backups, presumably because I changed the Win10 password, and I'm afraid I've lost access to all my saved backups on this drive and on archived drives.

What is the Saved sessions screen supposed to do? Usually it just opens and closes in a split-second, but when it has a problem like tihs, t's a very user-unfriendly screen for average home users like me--there's no help in understanding the settings this screen wants within the program that can't even be opened, or in the online manual.

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STC-JoshS

I would check the service and

I would check the service and make sure its running first.

To do that, hit the Windows Key and R at the same time, and then type in services.msc into the prompt that comes up. This is a list of services running on your system. Look for the StorageCraft ShadowProtect SPX service and see if it is in a running state. If its not, right click and hit start. then wait about 10 or fifteen seconds and then refresh the page by pressing the F5 key on your keyboard. If its still says Running, try to log in. If not, report back and we'll keep going.

runnoft

Thank you Josh

Thank you Josh. In the interim between posts here, I had changed my Windows 10 password back to the new one. The ShadowProtect SPX service was still listed as running at services.msc. So I right-clicked and Stopped the service, waited a bit, and then followed your instructions, and at that point, I could log in with my new Windows password, restoring access to SPX.  ??? ...oooo-kay...

May I ask again: "What is the Saved sessions screen supposed to do? Usually it just opens and closes in a split-second, but when it has a problem like tihs, it's a very user-unfriendly screen for average home users like me--there's no help in understanding the settings this screen wants within the program that can't even be opened, or in the online manual."

...and I should add that I'm just backing up one home PC, with no remote, networked, or server operation. Is there a setting for me to bypass or opt-out of this screen that has caused me problems, blocking access to SPX?

As one example of the issues with what is in my opinion user-unfrieldliness about this process, I had no idea from the error message that "Connection failed. Please verify that the SPX service is running..." meant take a look at it in services.msc and see if it's listed as running there. Yes I knew about services.msc in Windows, but it never occurred to me from this error message that that's where I was supposed to go.

Thanks again.

 

 

 

 

STC-JoshS

Its a dual purpose screen,

Its a dual purpose screen, its both the login page and the connection point for managing multiple machines. Its a little over kill for a single system, but like you said it pops up and closes after a few seconds usually, so its usually not that big of a deal. Most of the features that we are building into SPX are more focused at our business customers as opposed to our home customers, so you might run into features like this.

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