Images verified but won't open in write mode

Hi

We have a problem with a set of images for a volume on a server. 

The images can't be opened in write mode in Shadowprotect SPX. We can open them in read only mode using the Shadowprotect quick mount but if we go in to the SPX client and use the image chain browser and open them there with read mode disabled, then we're told the chain is missing a file. 

However the chain verifies OK and it's been moved with IM which seems happy with it all as well. 

Image attached.

Any ideas why that may be? We need to open it in write mode to restore some files from a permission-protected folder. 

 

Olly

 

AttachmentSize
2017-03-09_16_48_40-imagemanager.png59.84 KB
Forums:

Comments

OliverM2

Anyone got any thoughts? Is

Anyone got any thoughts? Is this normal?

 

Olly

STC-JoshS

No thats not normal. What

No thats not normal. What version of SPX are you using?

OliverM2

6.5.1 at both ends. 6.5.1 on

6.5.1 at both ends. 6.5.1 on the client server and 6.5.1 also on the machine we are trying to open the file with. 

 

Olly

STC-JoshS

Try deleting the destination

Try deleting the destination and readding it. It might just be a simple caching issue with the Image Chain Browser. Have you tried other installs of SPX?

coleys

I have seen this happen with

I have seen this happen with SPX 6.5.2. I tried mounting an image chain while logged into the local SPX session of the server I was backing up.

It looks like SPX does not like it when you mount a "remote" image chain. Remote meaning mounting a backup chain where the images are stored on another server on the network.

Log into the local SPX session where your backups are stored, and use the Image Chain Browser from there.

OliverM2

In this case we need to

In this case we need to access the off-site copy so opening it on the server on which it was made isn't an available option for us, alas.

coleys

Install SPX on the server

Install SPX on the server with the offsite copies, and use that SPX console to mount the drives.  Unless it's simply storage, then you might have an issue.

Terms and Conditions of Use - Privacy Policy - Cookies