Installation Failed


We still have Servers running windows 2003 - 32bit and I believe that push install to upgrade the endpoint agent is a known bug and cannot be done

But I am still having  trouble running it manually saying that "Verify that you have sufficient privileges to install system service"



I already did changed the time zone and re-run the installer but still no luck.


Please advice





Installation failed

We've run into this with some of our endpoints. If you leave the error up, change the timezone to something else, then try the install again it should go through. It may be a problem with the MSI being blocked as well.

The timezone can be the same offset (-7, +4, etc) but needs to be a different timezone. For example, Pacific time in the US and Baja California Sur are the same offset but different zones.


When the going gets weird, the weird turn pro. 


the first time i encountered

the first time i encountered this and changing the time zone works but not time


anyway, everything is sorted out,. thanks to the support


Just need to do clean reinstallation including disabling the AV and running the Agent 3.8.0 to the root directory


Good to hear

Good to hear things are working.  Feel free to come back anytime.


With the release of

With the release of ShadowControl 4.0 we are no longer able to support Windows XP / Server 2003.  For long term functionality of these operating systems you'll want to keep those on a ShadowControl 3.8.x appliance and put the newer operating systems on a 4.0 appliance.

If you have issues installing an endpoint agent on either platform (supported OS' of course) be sure to hit up support so we can gether some info to try and help you out.


Same issue

We are having the same issue on two servers.  We have tried to change the time zone and it does not work.  Any assistance would be appreciated.


Eric Olsen

Service Desk Consultant

Wolf Consulting, Inc. – celebrating 28 years!

Pittsburgh's Trusted Leader in Small & Mid-Size Business Computing

724-325-2900 x5





Are you trying to install a

Are you trying to install a 4.0 endpoint on XP?

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