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Seemingly cryptic error reporting in SPX
I am manging backups for a PC in another city. SPX 6.3
The backup just failed.
Below is the "Backup Failed" email I received.
I can see NOTHING in this email to help explain the problem. Only "General error".
I also use CMD on this workstation.
When I look at this EndPoint, I see
a) A Green "Status" on the EndPoints screen, despite this failure.
b) Another explanation of "General error".
If I was at the system, or even remoted-into the system, I could look at the error log.
Could one of the following occur:
- Somebody tells me how I can get more information on this failure
- StorageCraft provides more details on failures. General error doesn't help me.
I may be missing something obvious. Please tell me if I am.
Contents of the email I received:
Backup "Carol_backup" on BPS-01 failed backing up to SPX_Images_2017_PC (S:\SPX_Images_2017_PC).
There was a general error.
Start15 May 2017, 12:00Finish15 May 2017, 12:00Duration
SourceResultC:\ (OS)Unable to take a snapshot of the volume.
Error description in ShadowControl EndPoint display:
See attachment if this image doesn't show.