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Shadow Control Endpoints not updating with endpoint backup information or endpoint changes
We have around 200+ endpoints on shadow control 4. I have noticed today that no endpoint information has been collected since 3AM.
This includes incremental backup information e.g. the next run time is saying 4AM but it is now 4PM. also if i add a drive to be backed up it is not showing on SC.
I have stopped the service and delete the endpnt file and restarted the service but this is not working.
The only other option is to unsubscribe and re subscribe but i cant to this for 200+ agents.
I have also noticed that if you click on show windows logs it pulls up to date logs from the endpoint PLUS if you click on the backup job log the log will display the log from the latest incremental within the hour but the info above it is displaying 3AM like it is on the main endpoint job window. so it is still talking to the endpoint but the info from shadow protect isnt all updating on the portal.
Is there any advice or troubleshooting tips anyone has? or any way to force push an update from the console instead of individually from the endpoints?