SPX backup causing computer to lose connection to network

I am running ShadowControl with an SPX policy. I have pushed the install to 41 HP workstations successfully, and have working backups for over a month. I have 2 HP workstations that were pushed the same package and they will not make a full backup. The backup starts runs for a while and then the workstation will lose connection to the network causing an I/O Error, Broken Pipe, or General Error. I have tried everything I can think of to get this working and nothing has worked. I opened a support ticket with StorageCraft and after waiting for two weeks I get an email with a few suggestions that did not help and they closed the ticket. I emailed the person that closed the ticket and after another week, I still have no response. I have done all repair suggestions that I have found duing my searches for similar problems, but if anyone has any ideas please let me know.

Here is the log for one of the workstations:

2017-05-18 08:26:06 I [5340] backuprun (50): 2017-05-18 08:26:06 I [5340] backuprun (51): ----- backup start -----2017-05-18 08:26:06 D [5340] stcapi (143): stc_create_session2017-05-18 08:26:06 I [5340] backuprun (85): BackupJob(name=u'MCI Workstations', uuid=u'cb1a065d1f96465ab25a5e40aff7cce2')2017-05-18 08:26:06 I [5340] backuprun (145): initial backup type: <BackupType.incremental: 2>2017-05-18 08:26:06 D [5340] backuprun (173): confirmed access to Destination(name=u'Workstation Backup', path=u'\\\\MCICLOUD2\\Workstation Backup\\MARISSA2-HP_1aedd58d45084e6b89a2ca2d8b250bb5')2017-05-18 08:26:06 D [5340] stcapi (311): stc_is_licensed<{"handle": 5522320}2017-05-18 08:26:06 I [5340] valid (279): incremental -> full_reset<{"volume": "\\\\?\\Volume{2426a9c4-a3c3-11e2-b383-806e6f6e6963}", "why": "no base"}2017-05-18 08:26:06 I [5340] stcapi (764): Added volume '\\?\Volume{2426a9c4-a3c3-11e2-b383-806e6f6e6963}' for full_reset2017-05-18 08:26:06 I [5340] backuprun (262): backup volumes<{"ready": "[(JobVolume(device=u'\\\\\\\\?\\\\Volume{2426a9c4-a3c3-11e2-b383-806e6f6e6963}', vol_id=u'2426a9c4a3c311e2b383806e6f6e6963'), <BackupType.full_reset: 1>)]", "unready": "[]"}2017-05-18 08:26:06 I [5340] backuprun (222): creating snapshot<{"vss_exclusions": []}2017-05-18 08:26:06 I [5340] stcapi (764): Snapshot attempt VSS API by STC provider of 1 warm volume2017-05-18 08:26:06 I [5340] stcapi (764): Requested backup type for volume '\\?\Volume{2426a9c4-a3c3-11e2-b383-806e6f6e6963}': full_reset2017-05-18 08:27:20 I [5340] stcapi (764): VSS phase 1 writer 'System Writer' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:27:20 I [5340] stcapi (764): VSS phase 1 writer 'Shadow Copy Optimization Writer' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:27:20 I [5340] stcapi (764): VSS phase 1 writer 'ASR Writer' state VSS_WS_FAILED_AT_PREPARE_SNAPSHOT hresult 0x800423f02017-05-18 08:27:20 I [5340] stcapi (764): VSS phase 1 writer 'MSSearch Service Writer' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:27:20 I [5340] stcapi (764): VSS phase 1 writer 'MSMQ Writer (MSMQ)' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:27:20 I [5340] stcapi (764): VSS phase 1 writer 'IIS Config Writer' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:27:20 I [5340] stcapi (764): VSS phase 1 writer 'Registry Writer' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:27:20 I [5340] stcapi (764): VSS phase 1 writer 'COM+ REGDB Writer' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:27:20 I [5340] stcapi (764): VSS phase 1 writer 'WMI Writer' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:27:20 I [5340] stcapi (764): Snapshot attempt completed in 74.117s2017-05-18 08:27:20 I [5340] stcapi (764): Snapshot '\\?\STC_SnapShot_Volume_21_0' time 1313958764062920962017-05-18 08:27:21 I [5340] stcapi (764): Progress baseline: 61641519104 dirty bytes (est), 423069024256 free bytes, 946700280 dirty sectors, 946700280 total sectors, 512 sector size2017-05-18 08:27:21 I [5340] backuprun (232): created snapshot, type: <SnapshotType.vss_stc: 2>2017-05-18 08:27:21 I [5340] stcapi (764): Getting image filename2017-05-18 08:27:23 I [5340] backuprun (353): image filename: C_VOL-b001.spf2017-05-18 08:27:23 I [5340] stcapi (764): Backup starting2017-05-18 08:27:23 D [5340] stcapi (764): sbrun 112 86 ["6.3.4.5"]2017-05-18 08:27:23 I [5340] stcapi (764): sbrun 195 -1 ["6.3.4.5","6.3.4.5"]2017-05-18 08:27:23 I [6484] stcapi (764): sbrun 109 39 []2017-05-18 08:27:23 I [6484] stcapi (764): sbrun 107 7 [0]2017-05-18 08:27:23 D [6484] stcapi (764): sbrun 117 8 [946700280,946700280,100]2017-05-18 08:27:23 I [6484] stcapi (764): sbrun 101 2 ["\\\\?\\Volume{2426a9c4-a3c3-11e2-b383-806e6f6e6963}"]2017-05-18 08:27:23 I [6484] stcapi (764): sbrun 107 5 [0]2017-05-18 08:27:23 D [6484] stcapi (764): sbrun 112 82 ["\\\\?\\STC_SnapShot_Volume_21_0\\pagefile.sys"]2017-05-18 08:27:23 D [6484] stcapi (764): sbrun 112 82 ["\\\\?\\STC_SnapShot_Volume_21_0\\hiberfil.sys"]2017-05-18 08:27:23 I [6484] stcapi (764): Progress adjustment: 0 (+0) done, 58240299008 (-3401220096) total2017-05-18 08:27:23 I [7000] stcapi (764): sbrun 109 29 []2017-05-18 08:27:23 I [5636] stcapi (764): sbrun 620 -1 ["\\\\MCICLOUD2\\Workstation Backup\\MARISSA2-HP_1aedd58d45084e6b89a2ca2d8b250bb5\\C_VOL-b001.spf"]2017-05-18 08:27:23 I [5636] stcapi (764): sbrun 621 -1 ["\\\\MCICLOUD2\\Workstation Backup\\MARISSA2-HP_1aedd58d45084e6b89a2ca2d8b250bb5\\C_VOL-b001.spf"]2017-05-18 08:27:23 I [6484] stcapi (764): sbrun 107 6 [1]2017-05-18 08:27:23 I [6484] stcapi (764): sbrun 107 4 [63]2017-05-18 08:27:23 I [6484] stcapi (764): sbrun 109 -1 ["SBMSG_CHS_PARTNO<[60801,255,63,2] "]2017-05-18 08:27:23 I [7000] stcapi (764): sbrun 107 11 [5]2017-05-18 08:27:23 I [7000] stcapi (764): sbrun 107 12 [4]2017-05-18 08:27:23 I [7000] stcapi (764): sbrun 600 203 []2017-05-18 08:27:24 I [5636] stcapi (764): sbrun 101 3 ["smb://\\\\MCICLOUD2\\Workstation Backup\\MARISSA2-HP_1aedd58d45084e6b89a2ca2d8b250bb5\\C_VOL-b001.spf"]2017-05-18 08:31:17 I [6484] stcapi (764): Progress \\?\Volume{2426a9c4-a3c3-11e2-b383-806e6f6e6963} 8% of 55542MB; 8% of 55542MB 7MB/s2017-05-18 08:31:59 I [5636] stcapi (764): sbrun 108 259 [General error: An unexpected network error occurred. (-31:1:59 c:1194)]2017-05-18 08:32:07 I [5636] stcapi (764): sbrun 107 260 [20]2017-05-18 08:32:07 C [5636] stcapi (764): sbrun 503 -1 ["smb://\\\\MCICLOUD2\\Workstation Backup\\MARISSA2-HP_1aedd58d45084e6b89a2ca2d8b250bb5\\C_VOL-b001.spf",2663798272,1,General error: An unexpected network error occurred. (-31:1:59 c:1194)]2017-05-18 08:32:07 I [5636] stcapi (764): sbrun 109 37 []2017-05-18 08:32:07 I [7000] stcapi (764): sbrun 109 30 []2017-05-18 08:32:07 I [6484] stcapi (764): sbrun 109 30 []2017-05-18 08:33:19 I [5636] stcapi (764): sbrun 109 30 []2017-05-18 08:33:19 E [5340] stcapi (764): SbRun failed: Broken pipe (-109:0:0 c:451)2017-05-18 08:33:19 E [5340] stcapi (764): Backup of volume '\\?\Volume{2426a9c4-a3c3-11e2-b383-806e6f6e6963}' failed: I/O error: An unexpected network error occurred. (-23:1:59 c:1194)2017-05-18 08:33:19 I [5340] stcapi (764): All backup threads joined2017-05-18 08:33:19 I [5340] stcapi (764): Unsnapping after unsuccessful backup2017-05-18 08:33:21 I [5340] stcapi (764): VSS phase 2 writer 'ASR Writer' state VSS_WS_FAILED_AT_PREPARE_SNAPSHOT hresult 0x800423f02017-05-18 08:33:21 E [5340] backuprun (97): backup errorTraceback (most recent call last):  File "D:\bamboo-home\xml-data\build-dir\SPX-CXSPX85-JOB1\spx_service\backup\backuprun.py", line 90, in run  File "D:\bamboo-home\xml-data\build-dir\SPX-CXSPX85-JOB1\spx_service\backup\backuprun.py", line 215, in _run_core  File "D:\bamboo-home\xml-data\build-dir\SPX-CXSPX85-JOB1\spx_service\backup\backuprun.py", line 239, in _run_backup_session  File "D:\bamboo-home\xml-data\build-dir\SPX-CXSPX85-JOB1\stc_misc\native\stcapi.py", line 634, in do_backup  File "D:\bamboo-home\xml-data\build-dir\SPX-CXSPX85-JOB1\stc_misc\native\library.py", line 88, in _os_status_errcheckBackupError: stcapi.error.io2017-05-18 08:33:21 I [5340] backuprun (311): job event created: 2017-05-18 08:26:06.138000 (435 s.) "MCI Workstations" failure2017-05-18 08:33:21 I [5340] backuprun (111): ----- backup stop -----2017-05-18 08:33:21 D [5340] stcapi (186): stc_destroy_session<{"handle": 5522320}2017-05-18 08:45:00 I [8040] backuprun (50): 2017-05-18 08:45:00 I [8040] backuprun (51): ----- backup start -----2017-05-18 08:45:00 D [8040] stcapi (143): stc_create_session2017-05-18 08:45:00 I [8040] backuprun (85): BackupJob(name=u'MCI Workstations', uuid=u'cb1a065d1f96465ab25a5e40aff7cce2')2017-05-18 08:45:00 I [8040] backuprun (145): initial backup type: <BackupType.incremental: 2>2017-05-18 08:45:00 D [8040] backuprun (173): confirmed access to Destination(name=u'Workstation Backup', path=u'\\\\MCICLOUD2\\Workstation Backup\\MARISSA2-HP_1aedd58d45084e6b89a2ca2d8b250bb5')2017-05-18 08:45:00 D [8040] stcapi (311): stc_is_licensed<{"handle": 6281088}2017-05-18 08:45:00 I [8040] valid (279): incremental -> full_reset<{"volume": "\\\\?\\Volume{2426a9c4-a3c3-11e2-b383-806e6f6e6963}", "why": "no base"}2017-05-18 08:45:00 I [8040] stcapi (764): Added volume '\\?\Volume{2426a9c4-a3c3-11e2-b383-806e6f6e6963}' for full_reset2017-05-18 08:45:00 I [8040] backuprun (262): backup volumes<{"ready": "[(JobVolume(device=u'\\\\\\\\?\\\\Volume{2426a9c4-a3c3-11e2-b383-806e6f6e6963}', vol_id=u'2426a9c4a3c311e2b383806e6f6e6963'), <BackupType.full_reset: 1>)]", "unready": "[]"}2017-05-18 08:45:00 I [8040] backuprun (222): creating snapshot<{"vss_exclusions": []}2017-05-18 08:45:00 I [8040] stcapi (764): Snapshot attempt VSS API by STC provider of 1 warm volume2017-05-18 08:45:00 I [8040] stcapi (764): Requested backup type for volume '\\?\Volume{2426a9c4-a3c3-11e2-b383-806e6f6e6963}': full_reset2017-05-18 08:46:06 I [8040] stcapi (764): VSS phase 1 writer 'System Writer' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:46:06 I [8040] stcapi (764): VSS phase 1 writer 'Shadow Copy Optimization Writer' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:46:06 I [8040] stcapi (764): VSS phase 1 writer 'IIS Config Writer' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:46:06 I [8040] stcapi (764): VSS phase 1 writer 'MSMQ Writer (MSMQ)' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:46:06 I [8040] stcapi (764): VSS phase 1 writer 'WMI Writer' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:46:06 I [8040] stcapi (764): VSS phase 1 writer 'COM+ REGDB Writer' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:46:06 I [8040] stcapi (764): VSS phase 1 writer 'ASR Writer' state VSS_WS_FAILED_AT_PREPARE_SNAPSHOT hresult 0x800423f02017-05-18 08:46:06 I [8040] stcapi (764): VSS phase 1 writer 'Registry Writer' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:46:06 I [8040] stcapi (764): VSS phase 1 writer 'MSSearch Service Writer' state VSS_WS_WAITING_FOR_BACKUP_COMPLETE hresult 0x02017-05-18 08:46:06 I [8040] stcapi (764): Snapshot attempt completed in 65.446s2017-05-18 08:46:06 I [8040] stcapi (764): Snapshot '\\?\STC_SnapShot_Volume_21_0' time 1313958876605589152017-05-18 08:46:06 I [8040] stcapi (764): Progress baseline: 60466225152 dirty bytes (est), 424244318208 free bytes, 946700280 dirty sectors, 946700280 total sectors, 512 sector size2017-05-18 08:46:06 I [8040] backuprun (232): created snapshot, type: <SnapshotType.vss_stc: 2>2017-05-18 08:46:06 I [8040] stcapi (764): Getting image filename2017-05-18 08:46:07 I [8040] backuprun (353): image filename: C_VOL-b001.spf2017-05-18 08:46:07 I [8040] stcapi (764): Backup starting2017-05-18 08:46:07 D [8040] stcapi (764): sbrun 112 86 ["6.3.4.5"]2017-05-18 08:46:07 I [8040] stcapi (764): sbrun 195 -1 ["6.3.4.5","6.3.4.5"]2017-05-18 08:46:07 I [596] stcapi (764): sbrun 109 39 []2017-05-18 08:46:07 I [596] stcapi (764): sbrun 107 7 [0]2017-05-18 08:46:07 D [596] stcapi (764): sbrun 117 8 [946700280,946700280,100]2017-05-18 08:46:07 I [596] stcapi (764): sbrun 101 2 ["\\\\?\\Volume{2426a9c4-a3c3-11e2-b383-806e6f6e6963}"]2017-05-18 08:46:07 I [596] stcapi (764): sbrun 107 5 [0]2017-05-18 08:46:07 D [596] stcapi (764): sbrun 112 82 ["\\\\?\\STC_SnapShot_Volume_21_0\\pagefile.sys"]2017-05-18 08:46:07 D [596] stcapi (764): sbrun 112 82 ["\\\\?\\STC_SnapShot_Volume_21_0\\hiberfil.sys"]2017-05-18 08:46:07 I [596] stcapi (764): Progress adjustment: 0 (+0) done, 57065005056 (-3401220096) total2017-05-18 08:46:07 I [1636] stcapi (764): sbrun 109 29 []2017-05-18 08:46:07 I [7596] stcapi (764): sbrun 620 -1 ["\\\\MCICLOUD2\\Workstation Backup\\MARISSA2-HP_1aedd58d45084e6b89a2ca2d8b250bb5\\C_VOL-b001.spf"]2017-05-18 08:46:07 I [7596] stcapi (764): sbrun 621 -1 ["\\\\MCICLOUD2\\Workstation Backup\\MARISSA2-HP_1aedd58d45084e6b89a2ca2d8b250bb5\\C_VOL-b001.spf"]2017-05-18 08:46:07 I [596] stcapi (764): sbrun 107 6 [1]2017-05-18 08:46:07 I [596] stcapi (764): sbrun 107 4 [63]2017-05-18 08:46:07 I [596] stcapi (764): sbrun 109 -1 ["SBMSG_CHS_PARTNO<[60801,255,63,2] "]2017-05-18 08:46:07 I [1636] stcapi (764): sbrun 107 11 [5]2017-05-18 08:46:07 I [1636] stcapi (764): sbrun 107 12 [4]2017-05-18 08:46:07 I [1636] stcapi (764): sbrun 600 203 []2017-05-18 08:47:07 I [7596] stcapi (764): sbrun 108 265 [Sharing violation: The process cannot access the file because it is being used by another process. (-32:1:32 c:926)]2017-05-18 08:47:07 E [7596] stcapi (764): sbrun 404 -1 ["\\\\MCICLOUD2\\Workstation Backup\\MARISSA2-HP_1aedd58d45084e6b89a2ca2d8b250bb5\\C_VOL-b001.spf",Sharing violation: The process cannot access the file because it is being used by another process. (-32:1:32 c:926)]2017-05-18 08:47:07 I [7596] stcapi (764): sbrun 109 30 []2017-05-18 08:47:07 I [1636] stcapi (764): sbrun 109 30 []2017-05-18 08:47:07 I [596] stcapi (764): sbrun 109 30 []2017-05-18 08:47:07 E [8040] stcapi (764): SbRun failed: Broken pipe (-109:0:0 c:451)2017-05-18 08:47:07 E [8040] stcapi (764): Backup of volume '\\?\Volume{2426a9c4-a3c3-11e2-b383-806e6f6e6963}' failed: Sharing violation: The process cannot access the file because it is being used by another process. (-32:1:32 c:926)2017-05-18 08:47:07 I [8040] stcapi (764): All backup threads joined2017-05-18 08:47:07 I [8040] stcapi (764): Unsnapping after unsuccessful backup2017-05-18 08:47:09 I [8040] stcapi (764): VSS phase 2 writer 'ASR Writer' state VSS_WS_FAILED_AT_PREPARE_SNAPSHOT hresult 0x800423f02017-05-18 08:47:09 E [8040] backuprun (97): backup errorTraceback (most recent call last):  File "D:\bamboo-home\xml-data\build-dir\SPX-CXSPX85-JOB1\spx_service\backup\backuprun.py", line 90, in run  File "D:\bamboo-home\xml-data\build-dir\SPX-CXSPX85-JOB1\spx_service\backup\backuprun.py", line 215, in _run_core  File "D:\bamboo-home\xml-data\build-dir\SPX-CXSPX85-JOB1\spx_service\backup\backuprun.py", line 239, in _run_backup_session  File "D:\bamboo-home\xml-data\build-dir\SPX-CXSPX85-JOB1\stc_misc\native\stcapi.py", line 634, in do_backup  File "D:\bamboo-home\xml-data\build-dir\SPX-CXSPX85-JOB1\stc_misc\native\library.py", line 88, in _os_status_errcheckBackupError: stcapi.error.os_error2017-05-18 08:47:09 I [8040] backuprun (311): job event created: 2017-05-18 08:45:00.020000 (130 s.) "MCI Workstations" failure2017-05-18 08:47:09 I [8040] backuprun (111): ----- backup stop -----2017-05-18 08:47:09 D [8040] stcapi (186): stc_destroy_session<{"handle": 6281088}

Forums:

Comments

STC-JoshS

Try rebooting the system. It

Try rebooting the system. It looks like something else is accessing the snapshot while we are. If that doesn't work I would recommend opening a ticket with support and having them give you a hand with this.

lesterlilley

I have already opened a

I have already opened a ticket, they took two weeks and then closed the ticket with a few suggestions. I replied to the technicians direct email address and did not receive a response.

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