SPX - Password issues

I have a client that is using SPX.   I asked them to check spx and start a full backup.   They recently changed their password on their computer and now they can not access spx because it tries to use the old password.

How can I get SPX to prompt for a password so we can enter a new one?

Comments

STC-JoshS

Check the account that the

Check the account that the service is running under. Any user that has local admin access should be able to access SPX as long as its System Account and currently running. They may need to update the password there and restart the service.

joel

The problem is that SPX does

The problem is that SPX does not even prompt for the password.   It tries to log in but it can not because the "automatic" login is not correct.    How do I force it to prompt for a new password?  Is there a file or "cookie" that I need to delete?

STC-JoshS

If the login fails it should

If the login fails it should defualt back to the password screen. What version of SPX are you using?

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