ShadowProtect Server

Shadow Protect job status should be failed if the license has expired

3

I discovered an issue today where a coworker had upgraded a Shadow Protect MSP installation with a standard installation causing the license to become invalid. When looking at the job log, it showed it completed even though nothing was backed up. In the job log it showed a message that the license had expired.

As we monitor for Shadow Protect failure events logged in Windows event log this was not detected. We used to use email alerting on failures however I think it would also have been missed as it was not being marked as a failure.

ShadowProtect should always throw alerts when it is unable to backup a volume that has been designated in the backup job.

25

Issue: Currently ShadowProtect does not alert in certain circumstances when it is unable to backup a volume that is designated to in the backup job configuration. For example, in some circumstances a Windows volume will have a major change that changes its GUID, and ShadowProtect will detect that as a new volume and no longer back it up. No error is thrown.

Logging of all backup job changes

22

Issue: Currently ShadowProtect does not log all backup changes. This is a major flaw in multiple scenarios. For example, an untrained person could accidentally uncheck a volume, or make other changes in a backup job, yet there's no log to identify the time of the change, or the details of what was changed with the job.

Edited Feature added x64 RE - Recovery Environment support for Hyper-V Generation 2

11

With the move to Virtual Machines there needs to be support for Windows 2012 R2 Generation 2 VM Recovery!  At this point if we have to restore a Gen 2 VM using ShadowProtect, we have to Restore it to a Generation 1 VM!  This is not acceptable.  We immediately lose the ability to have a Secure Boot along with any other Generation 2 benefits.  The real issue is the non-support for UEFI boot of the Recovery environment.  I have been told to "enable legacy boot in the UEFI". There is no such option on a Hyper-V server.

 

File and Folder Recovery (with ACLs)

1

Ability to perform file/folder recovery and include the ACL's as part of the recovery.  Currently have to use robocopy or xcopy to recover ACL's when doing file/folder recovery.

 

Product Maintenance Renewal Reminders

3

Please add ‘maintenance renewal reminders’ to the software.

 Pop ups or messages as reminders to renew the software at:

 60 days

30 days

5 days

 Support can only provide support if they have maintenance. 

 Partners do not know their software has expired and they need support but it could take ‘days’ to get it renewed – so it would be better to have reminders in software.

Product Maintenance Renewal Reminders

2

Please add ‘maintenance renewal reminders’ to the software.

 Pop ups or messages as reminders to renew the software at:

 60 days

30 days

5 days

 Support can only provide support if they have maintenance. 

 Partners do not know their software has expired and they need support but it could take ‘days’ to get it renewed – so it would be better to have reminders in software.

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