ShadowProtect Server

File Browser - SPExplorer - after creating new folder, it does not show up on left side and refresh does not make it appear


You have to close the file browser and reopen it to it.  Same applies after connecting a network drive.  Also, double clicking on the new folder on the right side does not open it and you cannot see it on the left, so you have to reopen the file browser to display the folder contects after putting something in it.

Cloud based service - DNS / CAS-65619-V1L4


Following up on my discussion, it would be very useful for the cloud VPN to allow a cloud server to be specified as the DNS server.   My users are very familiar with working with VPNs and as part of their DR plan will use this solution. However it provides Google DNS servers which don't help me resolve the local server. We follow best practices and map via UNC with DNS names.     A local terminal server isn't an option as they are VPN Savvy.   How can we make this happen.

Email Notification Custom Subject Suffix Variables


Would like to have some variables for the emails, i.e. for subject add success or failure like %STATUS% to the line.  Other stats.  In the body, be able to include the summary and all of the details, if desired.  %SUMMARY%, %DETAILS%, %ERRORS%, etc.

Custom Subject Suffix - add variables like success or failure so that email does not need to be read in detail


Maybe some other stats about the job like number of errors.  In the body, attach all of the text from the details of the job.

Windows Server 2012/2012 R2 De-Duplication Support


Pretty straight forward request. Add support for the native dedupe built into Windows Server 2012. It's been on the market for some time now and is a big selling point for growing file-servers.

It has worked exceptionally well with other backup products such as Veeam as the reduced data set cuts the full backup times down.


Support for Mac OSX / *nix


As an MSP, I appreciate you positioning your product towards out market with flexible licensing. However, I think it would be a wise business decision to invest the time to develop clients for Mac OSX / *nix platforms so that MSPs are not forced to use multiple products to service clients with mixed desktop environments.

Please put support for OSX and *nix on your roadmap.

MSP License Search


You MUST have a search in the MSP License portal for the computer name and a way to search by the key as well.


Once you have more than 80 license, it becomes unmanagable without a search.

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