StorageCraft Knowledge Base

Welcome to the StorageCraft Support Knowledge Base. Here you will find solutions to common ShadowProtect and ImageManager issues and errors. For best results, search using specific error information or error codes. If you are looking for specific instructions regarding your infrastructure or environment, please consult the White Papers. If you are encountering an error or experiencing a specific issue that is not in the Knowledge Base, please consult the forums or fill out a Support Incident with our Techincal Support Team.

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  • Cannot execute job (The object universal unique identifier (UUID) was not found. 0x800706AE(2147944110))
    Article Number: 205
    Problem: Cannot execute job (The object universal unique identifier (UUID) was not found. 0x800706AE(2147944110)) Cause: Destination Object has become inaccessible or corrupted in the registry Resolution: Step through the backup job and reselect the destinations to re-associate them to...
  • When booting to the IT Edition, the system reboots after loading a RAID driver.
    Article Number: 36
    Problem: When booting from the IT Edition CD, the customer presses F6 and loads a driver for a RAID disk. After the driver has loaded the system reboots. rather than loading the IT Edition Recovery Environment. Cause: This was due to faulty CD media.  The IT Edition CD was corrupted in some...
  • "Failed to mount volume. There are no more files" Error Message
    Article Number: 30
    Problem: A user recieves the error message “Failed to mount volume. There are no more files” 
  • -121 The semaphore timeout period has expired.
    Article Number: 179
    Problem: ShadowProtect backups fail with an error "platform error writing the file (-121 The semaphore timeout period has expired.)"
  • 0x0000007B
    Article Number: 67
    Problem: After performing an HIR restore, user receives a BSOD with the error code 0x0000007B while trying to boot for the first time. Cause: This error is caused by a mismatched Storage/RAID Controller Driver. In order to resolve this issue, the proper driver will need to be downloaded from the...
  • 2TB Limit using the Image Conversion tool
    Article Number: 269
    Problem The ShadowProtect image conversion tool limits the size of conversions to a partition or a volume size of less than 2TB. ShadowProtect indicates this limitation appears in one of two ways:
  • 503 Fatal I/O error (-31 A device attached to the system is not functioning).
    Article Number: 26
    Problem: User receives a DD-MM-YYYY HH:MM:SS sbfile 503 Fatal I/O error on (Drive):\(File Name) offset 00000000 on (write/read) (-31 A device attached to the system is not functioning.)
  • Activation of ShadowProtect after upgrading to version 4.x
    Article Number: 98
    Problem:  You may have received one of the following error messages after upgrading an installation of ShadowProtect from Version 3.x to 4.x, or have installed a new installation of version 4.x.
  • After IT EDITION recovery, no drive letters assign to the target disk,.
    Article Number: 39
    Problem: After and HIR using the IT Edition, drive letters are not assigned to the partiions or logical disk volumes. Cause: The initial boot didn't take and assign the letters. Resolution: Close the Recovery Environment and re-boot back into the Recovery Environment. This time you will see the...
  • Alternative Methods to Shrinking volume size for your drives.
    Article Number: 285
    Problem: You may receive the following error message when attempting to select a volume on which to perform a restore of an image: "The selected free space is not large enough for the backup image. Select other free space or create more free space to restore the backup image."

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