StorageCraft Knowledge Base

Welcome to the StorageCraft Support Knowledge Base. Here you will find solutions to common ShadowProtecti and ImageManageri issues and errors. For best results, search using specific error information or error codes. If you are looking for specific instructions regarding your infrastructure or environment, please consult the White Papers. If you are encountering an error or experiencing a specific issue that is not in the Knowledge Base, please consult the forums or fill out a Support Incident with our Techincal Support Team.

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  • "Error in Pre/PostFinalCommit path for \\?\STC_SnapShot_Volume_21_0: phase 1, Win32 error 5."
    When taking an image with ShadowProtecti version 3.4, the following error appears in the Windows application event log:Event ID 5, from "VSNAPVSS"        "Error in Pre/PostFinalCommit path for \\?\STC_SnapShot_Volumei_21_0: phase 1, Win32 error 5."
  • Error - "Interface not registered"
    Issue:  Error - "Interface not registered" in ShadowProtecti Management console after pushing remote installation ShadowProtect when installed as a full installation to remote node launches correctly, but console still cannot connect. Resolution:   Performing a "Repair Install" on...
  • Static IP address does not hold in Recovery Environment
    The Windows Pre-installation environment (WINPE) upon which the ShadowProtecti Recovery Environmenti is built will not allow the assignment of an IP address outside a valid range. If the address entered is outside the valid range in any of the fields, the IP address will automatically reset...
  • "Failed to mount volume. There are no more files" Error Message
    Situation A user recieves the error message “Failed to mount volume. There are no more files” When trying to mount an incremental in a chain of 256 images or more by double click or right clicking and selecting Mounti. Solution This problem is the result of a limitation in Windows...
  • -86 The specified network password is not correct with ShadowProtect 3.4
    When using ShadowProtecti version 3.4.  There is a bug that occurs when backing up to a network drive. 
  • 0x0000007B
    Situation: After performing an HIRi restore, user receives a BSODi with the error code 0x0000007B while trying to boot for the first time. Solution: This error is caused by a mismatched Storage/RAID Controlleri Driveri. In order to resolve this issue, the proper driver will need to be downloaded...
  • 1450 Insufficient system resources exist when Trend Micro is installed.
    Situation: Shadow Protect job status is “Execution Failed:, and the job history log contains errors similar to the following: (Date) (Time) sbfile 101 successfully opened file(Path) (Date) sbfile 108 platform error writing the file (-1450 Insufficient system resources exist to complete the...
  • 302 Cannot take snapshot. Error: Catastrophic failure 0x8000FFFF
    Situation: Backupi is failing due to the following error: 302 Cannot take snapshot. Error: Catastrophic failure 0x8000FFFF Solution:
  • 503 Fatal I/O error -31 A device attached to the system is not functioning.
    Situation: User receives a DD-MM-YYYY HH:MM:SS sbfile 503 Fatal I/O error on (Drive):\(File Name) offset 00000000 on (write/read) (-31 A device attached to the system is not functioning.) This article explains how to properly diagnose a backup failure caused by: (-31 A device attached to the...
  • Activation of ShadowProtect after upgrading to version 4.x
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