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Receive "Error Code: 2 (0x00000002)" When Mounting an ShadowProtect Backup Image

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When trying to mount a ShadowProtect backup image within Windows you receive the following error:

"The operation did not complete successfully. Error Code: 2 (0x00000002) Error description: The system cannot find the file specified"


Mount tools are not installed, or have become corrupt.  

Backups Fail stating The Source Volume is Corrupt and Needs to be Repaired with CHKDSK

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ShadowProtect backups start to fail and list the following errors in the backup logs:

service 101 Cannot execute job (Unspecified error 0x80004005(2147500037))
service 504 The source volume is corrupt. Schedule-triggered (but not manually-triggered) backups will fail until the volume is repaired with CHKDSK.

Landing Page: DCOM and Communication Errors

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There are many situations in customer networks where environmental settings can interfere with the Management Console's ability to communicate with other ShadowProtect Agents. However, we have found that in many situations, the solution can be found in one of these Knowledgebase Articles.

ImageManager Replication Stops with Error

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On rare occasions, ImageManager begins a replication job then stops with the error message:

send error: No more connections can be made to this remote computer at this time because there are already as many connections as the computer can accept.

Log files may also show these types of errors:

ImageManager Version(s):
Operating Systems:

Event Viewer Warnings for VSNAPVSS: How do I decipher this message?

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This article covers warnings that are in the Event Viewer for StorageCraft's VSNAPVSS executable. This article was created to understand the VSNAPVSS messages, which will help in the troubleshooting Microsoft's VSS.

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