Request Help - 06/24/16 - from 10:00pm to 12:00am MST we will be experiencing a scheduled outage of our ticketing system software. Please proceed to log a case as normal, and then feel free to call us at 801-545-4710.

 

 

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Guaranteed Response time of 2 business days or less

 

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Based on your selection it appears you are running a non-supported version of the software. We may have resolved your issue in the newest release.

You can update your software to a supported version by clicking here.

In order to better support you, please update your software to the newest release within your current version. Do not upgrade from a version 3 to version 4/5 or version 4 to version 5 build without first talking with StorageCraft support. Open a case with the newer version number and indicate in the description the current version you are using.

If you purchased your software from an OEM rather than directly from StorageCraft, please contact your OEM regarding the correct upgrade path.

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Product Version

Based on your selection it appears you are running a non-supported version of the software. We may have resolved your issue in the newest release.

You can update your software to a supported version by clicking here.

In order to better support you, please update your software to the newest release within your current version. Do not upgrade from a version 3 to version 4/5 or version 4 to version 5 build without first talking with StorageCraft support. Open a case with the newer version number and indicate in the description the current version you are using.

If you purchased your software from an OEM rather than directly from StorageCraft, please contact your OEM regarding the correct upgrade path.

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Upload Diagnostic Files (.zip, .txt, .jpg .7z files only) *10MB limit

How to gather diagnostic files

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No upload of diagnostic file currently detected

This is a critical step for a faster resolution of your support case. If you choose not to upload a diagnostic file,
it is likely a technician will request you to provide one via email or ftp.

How to: Gathering Diagnostic Files

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Thank you for opening up a case with us at StorageCraft. The Serial Number you provided is a License.

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