Cloud Service Levels | StorageCraft

Compare Service Levels

Service Levels	Default Retention	Customize Retention
Cloud Basic Secure offsite storage of your critical business backups with full-system restore via a BMR drive (a BMR drive contains your stored ShadowXafe, OneXafe, or ShadowProtect images and enables you to restore your system to replacement hardware onsite) ▪ Includes 500GB storage per machine, which can be pooled across multiple machines for maximum flexibility	3 daily recovery points, 2 weekly recovery points Additional 20 retention points available at no cost*	Customize by adding more daily, weekly, or monthly recovery points
Cloud Plus Everything in Cloud Basic plus immediate file and folder recovery (download from the cloud) ▪ Includes 1TB storage per machine, which can be pooled across multiple machines for maximum flexibility
Cloud Premium Everything in Cloud Plus as well as instant virtualization of your systems and data in the cloud (multi-server and network failover is possible, meaning it temporarily takes the place of your offices during a disaster) ▪ Includes 1TB storage per machine, which can be pooled across multiple machines for maximum flexibility

* For pooled pricing only; may incur storage overage costs

A daily recovery point is generated from a consolidated daily backup image file

A weekly recovery point is generated from a consolidated weekly backup image file

A monthly recovery point is generated from a consolidated monthly backup image file

Storage Purchase Methods

Choose your Service Level for every backup you replicate to the StorageCraft Cloud to get the maximum value out of your budget and meet your recovery requirements.

Managed service providers (MSPs) pay a monthly fee for each backup based on the Service Level selected.
Value-added resellers (VARs) and other customers pre-purchase storage in blocks (similar to a gift card model) and use the block in the same manner as MSPs, determined by the monthly rate for each backup based on the Service Level selected.

Important Note

You have seven days after setting the Service Level to make changes before it gets locked down. There is also a seven-day waiting period if you change Service Levels after the initial seven-day period, and Service Level changes go into effect at the beginning of the next month after the seven-day waiting period is over.