The StorageCraft Recovery Solution offers you total control of your organization’s IT disaster recovery.
Get the most out of the StorageCraft® Recovery Solution™ by including technical support. And if your disaster recovery plan includes after-hour needs, make sure you're ready in advance. To meet your organization's unique needs, we offer the following support options:
Our products come with a Maintenance Agreement that, for perpetual licenses, includes one year of Standard Support. For annual subscription and MSP subscription licenses, Standard Support is included for as long as the subscription is in effect.
With Standard Support, you’ll receive a response within two business hours or less when an emergency-level support case is submitted Monday through Friday (excluding holidays) during StorageCraft's normal business hours. Additionally, during the maintenance period, you have free access to all software updates and upgrades. Standard Support can be renewed annually.
As an add-on feature for perpetual licenses with active Standard Support, Premium Support features after-hours emergency-level support and contact by the technical support team within two hours for any emergency-level support case submitted. Please note that after-hours support is in English only. Premium Support is not available on ShadowProtect® IT Edition or MSP licenses.
Available in single- or multipacks, Incident Support allows you to arrange for support for any single issue. Pay only for the support you need. Just like Premium Support, Incident Support features after-hours service and ensures a telephone response within two hours when an emergency-level support case is submitted. You can use Incident Support even if there isn’t an active Standard Support Maintenance Agreement in place. Please note that after-hours support is in English only.
After-Hours Emergency Support
Ideal for managed service providers, After-Hours Emergency Support ensures a telephone response within two hours when an emergency-level support case is submitted. Partners can buy a monthly subscription for After-Hours Emergency Support through the MSP Portal. A year commitment is required. Please note that after-hours support is in English only.