Our products come with support maintenance that, for perpetual licenses, includes one year of Standard Support.
With Standard Support, you’ll receive a response within two business hours or less when an emergency-level support case is submitted Monday through Friday during StorageCraft's normal business hours. Additionally, during the maintenance period, you have free access to all software updates and upgrades. Standard Support can be renewed annually.
As an add-on feature for perpetual licenses with active Standard Support, Premium Support features 24/7 support and contact by the technical support team within two hours for any emergency-level support case submitted. Please note that support outside of business hours is in English only.
All MSP subscription licenses include Premium Support for as long as the subscription is in effect.
Premium Support is not available on ShadowProtect® IT Edition.