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Since every organization’s needs are different, StorageCraft® Cloud Services is available in three Service Levels and three Retention Tiers (or Retention Flex option).

 

In addition, you can choose to have your data mirrored to a second data center. (Mirroring means that all backup images stored in the primary data center are also backed up at a second data center in a different geographic region).

Tiers & Service Levels

Retention Tier 1

Retention Tier 2

Retention Tier 3

Retention Flex Option

Cloud Basic

Secure offsite storage of your critical business backups with full-system restore via a BMR drive (a BMR drive contains your stored ShadowProtect or SPX images and enables you to restore your system to replacement hardware onsite) ▪ Mirrored for an additional fee (available in the United States only)

3 daily recovery points (RPs)

5 daily recovery points (RPs), 2 weekly RPs

7 daily recovery points (RPs), 4 weekly RPs, 3 monthly RPs

Customize your own retention settings and storage requirements

Cloud +

Everything in Cloud Basic plus immediate file and folder recovery (download from the cloud) ▪ Mirrored for an additional fee (available in the United States only)

3 daily recovery points (RPs)

5 daily recovery points (RPs), 2 weekly RPs

7 daily recovery points (RPs), 4 weekly RPs, 3 monthly RPs

Customize your own retention settings and storage requirements

Cloud Premium

Everything in Cloud + as well as instant virtualization of your systems and data in the cloud (multi-server and network failover is possible, meaning it temporarily takes the place of your offices during a disaster) ▪ Mirrored for an additional fee (available in the United States only)

3 daily recovery points (RPs)

5 daily recovery points (RPs), 2 weekly RPs

7 daily recovery points (RPs), 4 weekly RPs, 3 monthly RPs

Customize your own retention settings and storage requirements

daily RP = a recovery point generated from a consolidated daily backup image file

weekly RP = a recovery point generated from a consolidated weekly backup image file

monthly RP = a recovery point generated from a consolidated monthly backup image file

Cloud Basic

Secure offsite storage of your critical business backups with full-system restore via a BMR drive (a BMR drive contains your stored ShadowProtect or SPX images and enables you to restore your system to replacement hardware onsite) ▪ Mirrored for an additional fee (available in the United States only)

Retention Flex Option

Customize your own retention settings and storage requirements

Cloud +

Everything in Cloud Basic plus immediate file and folder recovery (download from the cloud) ▪ Mirrored for an additional fee (available in the United States only)

Retention Flex Option

Customize your own retention settings and storage requirements

Cloud Premium

Everything in Cloud + as well as instant virtualization of your systems and data in the cloud (multi-server and network failover is possible, meaning it temporarily takes the place of your offices during a disaster) ▪ Mirrored for an additional fee (available in the United States only)

Retention Flex Option

Customize your own retention settings and storage requirements

Storage purchase methods

Choose your Service Level and Retention Tier for every backup you replicate to the StorageCraft Cloud to get the maximum value out of your budget and meet your recovery requirements.

  • Managed service providers (MSPs) pay a monthly fee for each backup based on the Service Level and Retention Tier selected.
  • Value-added resellers (VARs) and other customers pre-purchase storage in blocks (similar to a gift card model) and use the block in the same manner as MSPs, determined by the monthly rate for each backup based on the Service Level and Retention Tier selected.

Note: You have seven days after setting the Service Level to make changes before it gets locked down. There is also a seven-day waiting period if you change Service Levels after the initial seven-day period, and Service Level changes go into effect at the beginning of the next month after the seven-day waiting period is over. Retention Tier can be changed at any time.

Product documentation

User Guide
ReadMe

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