File Backup and Recovery Release Notes

General Information

This ReadMe was last updated: July 26th, 2017 and contains the latest supplemental information for StorageCraft File Based Backup product and the StorageCraft File Backup and Recovery with Backup Analyzer User Guide

 

New Version Information

(Server information is listed by Product Release Date. Client information is listed by client version number and release date.)

StorageCraft File Backup and Recovery with Backup Analyzer (Server - July 26, 2017)

Fixed Issues

  • Corrected a display issue in the partner portal where the file count (number of files suggested for backup) was not being calculated properly.
  • Fixed an issue where the list of unaddressed files (the unaddressed category) was not being displayed in the backup analyzer. 
  • Fixed an issue where the Save button was being disabled when a new monitored item was added.

StorageCraft File Backup and Recovery with Backup Analyzer (Client  3.3.0 - July 7, 2017)

Enhancements

  • Added the ability for encryption certificates to be recovered (retrieved) from the status viewer or the Windows Explorer backup namespace.
  • Added the ability to not scan removable drives or certain directories. This can greatly reduce scan times and backup analyzer processing time. For example on some systems the windows directory accounts for over half the total files on the system. Creating a rule to not scan *\Windows will eliminate the scan of that directory. However, the downside of not scanning is that visibility into that directory is completely lost.

    Important: The 3.3 client is required to use the "not scannable" portion of the configuration (as described in the server update release on July 6, 2017). For example, if you make a rule that says don’t scan *\windows in the backup analyzer, the older client versions will still scan *windows because they aren't programmed for the "not scannable" property. The server will hide the "not scannable" items in the analyzer view but they are included in the audit if an older client is used.
  • The storage limit settings per-computer feature (as mentioned in the server update release on July 6, 2017), works for any client.

Fixed Issues

  • Corrected an issue where last backup times of files were not cleared after deleting a directory from the backup. 
  • When the storage limit has been exceeded the files in process to upload will wait and retry instead of cancelling and retrying during the next scan

StorageCraft File Backup and Recovery with Backup Analyzer (Server - July 6, 2017)

Enhancements

  • Added the ability to set a storage limit on a per-computer basis.
  • Added the ability so that when adding a new account, the user is required to enter the desired storage limit for the account instead of using a default value.
  • Added the functionality that allows any account storage limit between 1 and 10000 GB.
  • Added the ability to override the per-computer configuration to not perform backup scans, audits, or event log uploads.
  • Added the ability to exclude (not scan) removable drives or certain directories. This can greatly reduce scan times and backup analyzer processing time. For example on some systems, the windows directory contains more than half the total files on the system. Creating a rule to not scan *\Windows will eliminate the scan for that directory. The downside is that visibility for un-scanned drives or directories is completely lost.

StorageCraft File Backup and Recovery with Backup Analyzer (Client  3.1.1 - May 30, 2017)

Enhancements

  • Windows explorer no longer restarts after a fresh installation or update. Scripted updates can now be applied without worry of a user's Windows explorer process not restarting. Complete a scripted update simply by running the setup executable with the /quiet argument for example: fbrsetup-3.1.1.49792.exe /quiet.

Fixed Issues

  • Corrected an issue where several items in the status viewer were not displaying properly in non-English locales.
  • Fixed an issue that caused uploads to hang in the unlikely event that the service was shutdown during audit file pre-processing.
  • Fixed an issue in the client where files with modified dates in the future at time of backup were incorrectly flagged as backup problems.

StorageCraft File Backup and Recovery with Backup Analyzer (May 11, 2017)

Enhancements

  • Added the ability to modify the Event Log Upload Schedule in standard and computer specific configurations.
  • Added a confirmation box when trying to delete a scan on the Schedules for Standard Configuration edit page.

Fixed Issues

  • Fixed an issue related to editing the scan and audit schedules for standard configurations.
  • Fixed an issue where files with modified dates in the future when the backup occurred were incorrectly flagged as backup problems. You need to use client version 3.1.1 or above for this fix to take effect.
  • Adjusted the default Backup Scan Time from 6:00 PM local time to 6:05 PM. This prevents conflicts with other software performing snapshots at the top of the hour.

StorageCraft File Backup and Recovery with Backup Analyzer (April 18, 2017)

Enhancements

  • Relocated the log directory to "ProgramData/StorageCraft/File Based Backup/logs".
  • There is now a single Windows Client installer (version 3.1.0.16416) for both 32-bit and 64-bit operating systems. The installer is localized for French, Italian, Portuguese, German, Japanese, and Spanish. It automatically installs the correct localized client based on the language of your operating system.

Fixed Issues

  • Fixed an issue with transient .delta files not being deleted after manually cancelling a backup. This was preventing additional file backups.
  • Fixed an issue that caused ArchiveService.exe to fault when the configuration file size was exactly on a 4K boundary.
  • Fixed a rare issue that prevented the audit generation from closing a directory tag if the system user could not read directory attributes.
  • Fixed an issue that prevented backing up files with long paths. 
  • Fixed an issue that prevented local restores from working. 

Update addendum (February 22, 2017):

The Windows Explorer integrations for File Backup and Recovery won’t work on Windows 7 or Server 2008 R2 if the operating systems are not up to date. The Update for Universal C Runtime in Windows article describes how to correct the issue if you run into this problem.

 

StorageCraft File Backup and Recovery with Backup Analyzer (February 13, 2017)

Enhancements

  • Changed communication between the status viewer GUI and the backup service from COM to ZMQ .

Fixed Issues

  • Fixed an issue where bandwidth utilization was using a smaller percentage of bandwidth than specified.
  • Fixed an issue where files with total path length longer than 210 characters failed to backup. This path length limit is now 256 characters which is also the maximum length that can be created by Windows Explorer.
  • Fixed an issue that occurred when deleting a directory from the backup namespace.
  • Fixed an issue that was causing the file upload process to hang.
  • Fixed a timing issue where the last few files of a backup scan were reported as not backed up in the audit file (even though they were backed up successfully).
  • Fixed an issue where audit files were not being uploaded after a scan.
  • Fixed an issue where the SQL Server database (in a few cases) was being backed up.

StorageCraft File Backup and Recovery with Backup Analyzer (November 8, 2016)

Enhancements

  • StorageCraft added improved user interface functionality for setting scan and audit schedules. 
  • Reduced the priority of threads that package backup files. This minimizes the impact on user activities. 

Fixed Issues

  • Fixed an issue where user agreements weren't being properly displayed and improved the wording.
  • Fixed an issue where file system audit.xml wasn't setting the volume media GUID correctly when it was first processed. This is now working correctly.  

StorageCraft File Backup and Recovery with Backup Analyzer (November 3, 2016)

Known Issues

  • File system audit.xml creation fails if the computer has a file name that includes a four byte UTF-8 character. This occures when a computer syncs with a mobile device that uses emjois. For example, the character U+1F393 (a graduation cap image) causes this issue. See other examples.

    These files don't get backed up properly (for now) but they don't break the audit.

Fixed Issues

  • Fixed an issue where some files failed to decrypt due to a bug with encryption certificates loading and unloading. All files now restore properly.
  • Removed an unsupported menu option that appeared to cancel individual uploads. 
  • Fixed an issue for upload bandwidth utilization where some computers with slow connections got into an infinite retry loop. 
  • Fixed an issue where at 100% utilization, computers were not uploading as fast as possible. 
  • Added open source software license information to Help -> About for the status viewer.
  • Included a licenses.txt file with the installer that contains the open source software license information.

 

StorageCraft File Backup and Recovery with Backup Analyzer (October 4, 2016) 

Known Issues

  • Initial scans are being prevented from running after a fresh installation. This is because the software automatically runs an audit. The system reports the audit as a scan that is already running. The running audit prevents the scan from running. 
  • If a new backup target file (approximately 230MB) hasn't been backed up yet, and if it is set specifically for a "Full" backup rather than a "Differential with no local copy", the initial backup works. On subsequent backups the system reports a backup upload error. Even if you convert the file back into a differential, that full backup causes the same problem. 
  • The ability to change the bandwidth usage in the client doesn't work. 
  • New accounts created from inside the client aren't able to add the archive.
  • Changing the default value from 500 gigabits to any other setting gives the error message "Storage space must be at least 500 GB."
  • The buttons used to add a monitored item, (or an exclusion rule) don't show up if you are using Internet Explorer 11 on Windows 10. The buttons still function when you click them even though they aren't displayed correctly.
  • If you change the backup option from "Differential Without Local Copy" to "Full" or "Differential With Local Copy" and then close out of the program, the settings revert back to the defaults.           
  • The "Send Audit Report" button doesn't work when clicked. 
  • Some files need to be manually uninstalled after uninstalling the application. 
  • Deleting items from inside the client doesn't work correctly.
  • Not all events are being logged correctly.
  • Clicking the option in the portal to Create Your free Backup Account displays the message "An error occurred when processing this request".

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