ShadowControl Release Notes (ReadMe)

General Information

This ReadMe includes information on StorageCraft® ShadowControl® updates up to and including v4.0.3. Review the readme file carefully to understand the product changes and updates, and determine if you want, or need, to apply it.

Last Updated: 1 June 2017

System Requirements

Warning: Installing the ShadowControl appliance erases any existing data and partitions on that drive.

ShadowControl requires:

  • Port 443 or 8443 open for SSL communications.
  • Port 5556 open for secure endpoint-to-appliance communications.
  • Internet access for endpoints to complete push installs and upgrades.

 

ShadowControl 4.0.3

 

Fixed Issues

  • Fixed an issue where ShadowProtect Backup Report showed success (green) on failed backups.
  • Fixed an issue where endpoints were showing up as being unresponsive in the appliance even though they had good communication.
  • Fixed other miscellaneous issues. 

 

 

Important: You should still be using ShadowControl endpoint version 4.0.0 with the ShadowControl appliance version 4.0.3. You can now download the version 3.8 endpoint from the appliance. Click EndPoint Installation Instructions on the ShadowControl login/dashboard page.

Known Issues

  • When adding an AWS replication job to a managed folder in ImageManager 7.5 it is possible that the managed folder will be removed from the UI in ShadowControl. This endpoint change will be fixed in the next major release of ShadowControl.

 

ShadowControl 4.0.2

Enhancements

  • ShadowControl 3.8 endpoints can now be managed by and communicate with the ShadowControl 4.0.2 appliance. See the requirements for making this work in the Known Issues section below.
  • Added support for Ubuntu 16.04.
  • Added a status rule for ImageManager Replication Queue Length Threshold.

Fixed Issues

  • Fixed an issue where the endpoint agent didn't recognize valid subscription switches when subscribing to an org and specifying the credentials (username and password).
  • Fixed an issue where the ImageManager page failed to completely load when using Internet Explorer 11

Known Issues

  • In order to support Windows XP and Server 2003 with ShadowControl 4.0.2 you need to manually download and install the ShadowControl 3.8 endpoint. After installing the 3.8 endpoint you need to manually subscribe the 3.8 endpoint to ShadowControl 4.0.2.

 

ShadowControl 4.0.1

 
ShadowControl 4.0.1 includes hotfixes for the ShadowControl appliance. No changes were made to the endpoints in ShadowControl 4.0.1.
 

Fixed Issues

  • Fixed an issue where modifying the SPX policy caused endpoints under that policy to be deleted. Endpoints are no longer deleted. 
  • Added translation strings that weren’t available on initial ShadowControl 4.0.0 launch.
  • Fixed an issue where Read Only users were able to see/trigger endpoint updates and reboots. 
  • Fixed an issue where push install for some languages wasn't working correctly. Push Install for some languages may take longer.
 

ShadowControl 4.0.0

 
ShadowControl 4.0.0 includes functionality to remotely monitor ImageManager and ShadowProtect (both ShadowProtect 5 and SPX), and manage ShadowProtect SPX installations from the web based console.

 Warning: The ShadowControl 4.0 appliance runs on Ubuntu v16.04. Don’t upgrade your appliance from Ubuntu v12.04. You need to build a new appliance on Ubuntu 16.04 and then import your configuration and data from the old appliance. This new integration also requires ImageManager 7.0.6 or newer. 

Important: StorageCraft ShadowControl 4.0 does not support Windows XP or Windows Server 2003.

Enhancements

  • Added a new Managed Folder List view that lets you easily see all ImageManager endpoints and their associated managed folders. 
  • Added the Folder Details page under the Folder List page that displays detailed information about a selected managed folder. These details include:
    • All currently running jobs (validation, consolidation, replication, HSR)
    • The path where the folder exists
    • Current folder size (disk space used)
    • Current space available (remaining disk space)
  •  Migrated the appliance to Ubuntu 16.04 - The ShadowControl appliance now uses Ubuntu v16.04 Linux. It previously ran on Ubuntu v12.04 Linux. The Ubuntu v12.04 end-of-life is April 2017. Updated tools in Ubuntu 16.04 allow more flexibility and power for future versions of ShadowControl.

     Warning: You need to build a new appliance and import the configuration and data from your current appliance.

    Do not upgrade from 12.04 to 16.04 because there were 8 major releases in between and the upgrade process is too risky. It is better to start clean and import your configuration and data. 

  •  Added new status rules to the ShadowControl console that support enhanced ImageManager monitoring. Users can now configure alerts for the new ImageManager functionality. The new status rules are:
    • Chain Incomplete: This rule alerts you if ImageManager detects that the image chain in a managed folder is incomplete (missing one or more files).
    • DiffGen Incrementals: This rule alerts you if ShadowProtect performs a DiffGen incremental.
 

ShadowControl 3.8.0
 

Known Issues

  • An SPX job policy that uses the All Volumes option might automatically add an external USB drive to a backup job if it is connected when ShadowControl checks the policy job status. This can cause DiffGen incrementals if the USB drive is regularly removed and reconnected to the endpoint.
  • ShadowControl cannot properly push install or update the endpoint agent to Windows XP/Server 2003 (including 2003 R2) endpoints, resulting in an endpoint in a bad state. To avoid this, ShadowControl 3.8.0 excludes XP and 2003 endpoints from push install operations. You must manually install and update the endpoint on these endpoints.
  • Reassigning an endpoint to a new policy might not start a new full backup at its scheduled time. The workaround is to unsubscribe and then re-subscribe the endpoint to the appliance.
  • Uploading a malformed CSV file causes Server 500 errors on the ShadowControl Discovery page. Make sure to follow the example CSV file format to avoid this issue.
  • Uploading a CSV source file reads the entire file into the appliance memory. A very large file could crash the appliance by consuming all memory. 
  • The appliance sometimes fails to properly expire a token on the specified expiration date.
  • The appliance sometimes treats Organization-specific tokens as Global tokens.
  • Email notifications fail if the Contact email address has Unicode characters in it. 

Fixes

  • Fixed multiple issues related to the accuracy and stability of ImageManager 7 monitoring and reporting.
  • Fixed an issue in Italian where the Manage Endpoints page in Status Rules failed to display a list of endpoints.
  • Fixed an issue in Turkish where Bulk Actions didn't work properly. 

Enhancements

  • Updated the console UI to use StorageCraft's latest branding and corporate colors.
  • Updated the Status REST API to include the "protected" flag as part of the volume data provided by the API.
  • Updated monitoring for ImageManager 7 to include the new Warnings provided by IM 7.0.4 and later.

ShadowControl 3.7.0
 

Known Issues

  • See list of Known Issues for the 3.6.0 release.

Fixes

  • Fixed an issue where a valid ShadowProtect license could report as "Past expiration date".
  • Fixed an issue where ImageManager 7 endpoints would stop sending status updates to ShadowControl.
  • Fixed an issue where ShadowControl incorrectly reported the folder status on ImageManager 7 endpoints.
  • Fixed an issue with CentOS 6 minimal install that could prevent a push install from working properly.
  • Fixed an issue in Endpoint Details where the "Last Success" timestamp would not update properly after manually upgrading from ShadowProtect 5 to SPX.
  • Corrected an error on the Download Instructions page where the link to the repository key used http:// instead of https://.
  • Fixed some minor string and translation errors. 

Enhancements

  • Added support for ShadowProtect annual subscription keys to the License Pool, which lets ShadowControl activate a ShadowProtect endpoint using this type of product key.
  • Added support for new and updated ShadowProtect SPX error/warning messages.
  • Improved the tracking and management of product keys with multiple activations in the License Pool.

ShadowControl 3.6.3 (Appliance-only update)
 

Fixes

  • Fixed an issue where some of the appliance backend dependencies weren't being installed correctly.


ShadowControl 3.6.2 (Appliance-only update)
 

Fixes

  • Fixed an issue where an SPX policy job did not properly create an SPK file for encrypted backup image files. 


ShadowControl 3.6.1 (Appliance-only update)
 

Fixes

  • Fixed an issue where endpoint-to-appliance communications were failing over the alternate SSL port (8443).

 

ShadowControl 3.6.0
 

Known Issues

The following are known issues as of the release of ShadowControl 3.6.0. If possible, StorageCraft will fix these issues for the next ShadowControl release.

  • An SPX job policy that uses the All Volumes option might automatically add an external USB drive to a backup job if it is connected when ShadowControl checks the policy job status. This can cause DiffGen incrementals if the USB drive is regularly removed and reconnected to the endpoint.
  • ShadowControl cannot properly push install or update the endpoint agent to Windows XP/Server 2003 (including 2003 R2) endpoints, resulting in an endpoint in a bad state. To avoid this, ShadowControl 3.6.0 excludes XP and 2003 endpoints from push install operations. You must manually install and update the endpoint on these endpoints.
  • ShadowControl might not properly activate ShadowProtect when attempting to use MSP keys generated from the EU MSP Portal (eu.storagecraft.com/msp). If the activation fails, you can still activate the endpoint manually from the Endpoint Details page.
  • Reassigning an endpoint to a new policy might not start a new full backup at its scheduled time. The workaround is to unsubscribe and then re-subscribe the endpoint to the appliance.
  • Uploading a malformed CSV file causes Server 500 errors on the ShadowControl Discovery page. Make sure to follow the example CSV file format to avoid this issue.
  • Uploading a CSV source file reads the entire file into the appliance memory. A very large file could crash the appliance by consuming all memory. 
  • After manually updating a ShadowProtect endpoint to SPX, the "Last Success" field in Endpoint Details might not update properly. To resolve this, do the following:
    • Stop the endpoint agent service.
    • Delete the endpoint database, located at \Program Data\StorageCraft\endpt\endpt.db3.
    • Start the endpoint agent service.
  • The appliance sometimes fails to properly expire a token on the specified expiration date.
  • The appliance sometimes treats Organization-specific tokens as Global tokens.
  • Email notifications fail if the Contact email address has Unicode characters in it. 

Fixes

  • Fixed an issue where a ShadowProtect 5 push install would not display a "reboot" link when the install finished.
  • Fixed an issue where administrators could create a User Role without a name.
  • Fixed an issue that could cause a push install to hang at "Installing".
  • Fixed an issue where selecting Korean as the install language for a ShadowProtect push install would incorrectly install the software in English.
  • Fixed an issue where the Endpoint Details page would not display the "Last  Success" time when using ShadowProtect ReadyRecover (NetGear ReadyNAS).
  • Fixed an issue where old ShadowProtect license data might not be deleted from the endpoint database.
  • Fixed an issue where in rare cases a custom SSL certificate could cause a Server 500 error when accessing the Appliance Settings > Security page.
  • Fixed an issue where push installs could time out on slow endpoints.
  • Fixed an issue where updating a CSV source with an active push install job would cancel all pending endpoint installs.
  • Fixed an issue where the License Pool might not display the language of an imported StorageCraft product key.
  • Fixed an issue where job policies without a Windows/Linux backup store could still be applied to a Windows/Linux endpoint.
  • Fixed an issue where admins were not notified when an SPX trial license expired.
  • Fixed an issue where ShadowControl did not properly identify ShadowProtect MSP trial licenses.
  • Fixed an issue where ShadowControl would report a multi-volume backup job as completing successfully if at least one volume back-up was successful, even if one or more other volumes did fail to back up.
  • Fixed an issue where the Backups report might display backup jobs on the wrong date.
  • Fixed an issue where ShadowProtect incorrectly displayed the ShadowProtect install language.

Enhancements

  • Significantly improved appliance scalability and responsiveness. The appliance now supports up to 40% more endpoints with the same CPU/Memory resources.
  • Redesigned Endpoint List page to remove redundant information and improve accessiblity to key endpoint information.
  • Created a dynamic column in Endpoint List that administrators can use to display any of several endpoint characteristics that they might want to be able to filter on.
  • Converted Organization : Site references in the Endpoint List page to be filter links so administrators can quickly filter the endpoint list to a specific Organization or Site.
  • Added ability to perform Bulk Actions from the Endpoint list page, including Activate ShadowProtect/SPX, Unsubscribe endpoints, and control backup jobs (Pause/Unpause, Lock/Unlock).
  • Improved License Pool to be able to assign specific product keys to an Organization.
  • Added the ability to remove one or more product keys from the License Pool.
  • Removed need to approve endpoints subscribed without credentials. These endpoints now subscribe only to the Default organization.
  • Improved handling of invalid data in various data forms in the ShadowControl console.
  • Added support for third-party sourced ShadowProtect product keys to the License Pool.
  • Added Proxy support to the ShadowControl appliance. Users can now specify proxy settings during install, or after install from the Appliance Settings > Network page.
  • Removed RC4 encryption as an option for backup image files due to a security vulnerability. Backup Policy now defaults to AES 256-bit encryption.
  • Eliminated "failed backup" errors that occur after a ShadowProtect push install by waiting to push the backup job until after the reboot occurs.
  • Added an option in Appliance Settings to bypass endpoint updates when updating the appliance.
  • Improved Push Install page performance so it works much better with large numbers of endpoints.
  • Improved appliance security.
  • Added the ability to delete unused destinations from the Endpoint Details page.


ShadowControl 3.5.1

 

This is an Appliance-only release. The endpoint remains at v3.5.0. 

Fixes

  • Fixed an issue where push update of the MSP version of ShadowProtect 5.x would download the retail installer rather than the MSP installer.


ShadowControl v3.5.0

Known Issues

  • Currently, on MSP endpoints, ShadowControl's Push Install issues the perpetual license version of the agents rather than the MSP version To avoid this, manually update MSP-licensed endpoints to the MSP version.
  • Push install backup jobs fail on a Windows endpoint until the endpoint reboots. (This is normal ShadowProtect behavior after a new install.) Once rebooted, ShadowProtect runs the backup job at its next scheduled runtime and then performs a Full backup. In other words, the Full backup does not start immediately after the endpoint reboots.
  • An SPX job policy that uses the All Volumes option might detect an external USB drive when it is attached and dynamically add it to the SPX job. This can impact SPX backup performance. Removing and reconnecting this external drive may result in SPX performing a DiffGen incremental rather than a simple incremental when processing this drive's volumes.
  • A few strings might not be localized.
  • Reassigning an endpoint to a new policy might not start a new full backup at its scheduled time. The workaround is to unsubscribe and then re-subscribe the endpoint to the appliance.
  • ShadowControl reports a multi-volume backup job as completing successfully if at least one volume backs up successfully, even if one or more volumes actually fail to back up.
  • ShadowControl does not properly recognize the ShadowProtect 5.x MSP trial license, so it does not display the remote activation option in Endpoint Details.
  • Subscription and API Tokens might not expire on the date specified.
  • ShadowControl does not properly notify of an expired SPX trial license. The license status sticks at "Expiring soon".
  • Updating a CSV source which already has scheduled an active push install will cancel all pending endpoint installs. Installs that have already started will complete normally.

Fixes

  • Fixed an issue where under certain circumstances a successful backup job would report as a failure.
  • Standardized the install instructions for Linux endpoints.
  • Fixed an issue where the ShadowProtect Backups Report might include duplicate entries.
  • Fixed an issue when accessing the ShadowControl dashboard could result in a Server 500 error.
  • Fixed an issue where reassigning an endpoint to a new policy would not start a new backup chain. To fix this, the user had to unsubscribe and resubscribe the endpoint to the appliance.
  • Fixed an issue where SPX job policies would not properly send Mixed or Full policy jobs.
  • Improved the endpoint upgrade process to avoid Windows reporting that a reboot was needed after upgrading the ShadowControl endpoint agent.
  • Fixed an issue where the appliance would report an ImageManager service as "offline" when it didn't respond to status requests while ImageManager performed daily verification and consolidation chores..
  • Fixed an issue where a failed SPX policy assignment would leave behind an unused destination folder in the Backup Store..
  • Improved subscription testing to ensure that an endpoint can subscribe only to an appliance of the same major/minor version.
  • Fixed an issue where endpoint logging was set to verbose by default, causing log files to fill very quickly.
  • Standardized appliance time display to a 24-hour clock format.
  • Fixed an issue where SPX and ShadowControl activation dialogs were not consistent.
  • Improved appliance security.

Enhancements

  • Includes Push Install capabilities that let users remotely install or upgrade the ShadowControl agent, the ShadowProtect SPX agent or ShadowProtect 5.x agent to endpoints.
  • Adds centralized management of perpetual ShadowProtect licenses through the ShadowControl license pool.
  • Adds integration with the StorageCraft MSP Portal to automatically generate and apply MSP licenses for use in ShadowProtect push install operations.
  • Provides new CSV-based endpoint discovery. This lets users import a CSV list of unprotected endpoints (both physical and virtual) to install ShadowControl and ShadowProtect agents.
  • Enhances the update process by leveraging the new push install infrastructure to perform endpoint updates, and shifts the scheduling of endpoint updates until after the appliance update completes. To take advantage of this feature in the 3.5.0 update, select a "Manual" endpoint update when scheduling the appliance update. Once the appliance updates, you can use the push install feature to organize and schedule endpoint updates as needed.
  • Improves the appliance backup feature by adding a scheduling option. It also now includes the appliance database, custom encryption keys, and custom branding elements. The feature can now automatically copy this appliance backup file to a pre-defined Backup Store for safekeeping.
  • Adds the ability to "lock" an endpoint's locally created backup job so it can be managed only from the ShadowControl console. The Lock icon is available from the Endpoint Details page.
  • Improves encryption key support by adding the ability to generate a Certificate Signing Request (CSR) directly on the appliance.
  • Extends the existing ITSM notifications to provide alerts a) only when an endpoint status changes, or b) when any status alert triggers.
  • Adds an Update Needed filter to the Endpoint list to simplify endpoint upgrades after an appliance update.
  • Improves the experimental Backups report by listing endpoints by Organization.

 

ShadowControl v3.0.2

 

This is an Appliance-only release. The EndPoint remains at v3.0.0. 
 

Known Issues

 
  • There are no additional known issues with this release.

Fixes

  • Fixed an issue where deleting an SPX policy while it was still assigned to one or more Organizations as a Default policy could cause a cascade failure. This failure results in data loss for the affected Organizations, and Endpoints in those Organizations.
  • Fixed an issue where an SPX endpoint subscribed directly to an Organization with a Default SPX policy might not receive the policy job.

Enhancements

  • Includes support for Ubuntu 14.04 and CentOS/RHEL 7 Linux distributions.
  • Enabled an all-new StorageCraft Message Feed that allows StorageCraft to distribute important and relevant communications. These messages display in the Dashboard of the ShadowControl appliance. Beyond messages about ShadowControl updates and Ubuntu security updates, StorageCraft can now communicate breaking news about known issues; upcoming releases; and tips and tricks. Appliance administrators can view and dismiss these messages as needed.

ShadowControl v3.0.1

 

This is an Appliance-only release. The EndPoint remains at v3.0.0.
 

Known Issues

 
  • There are no additional known issues with this release.

Fixes

  • Fixed an issue where an update to the ShadowControl appliance could cause endpoints to not update.
  • Fixed an issue where a fresh install of the ShadowControl appliance could result in an error in displaying the VM Deployment page.

ShadowControl v3.0
 

Known Issues

  • A new install of the ShadowControl appliance may result in a 500 error when opening the VM Deployment dialog. Contact StorageCraft Support for a workaround.
  • On rare occasions a reboot after a reinstall of the endpoint agent may result in the deletion of the endpoint agent.
  • A recent patch to postgres SQL may restart postgres which can result in ShadowControl to stop processing endpoint info.
  • Uploading a new SSL certificate on rare occasions may affect access to the ShadowControl console.
  • An endpoint agent on rare occasions may lose communication with ImageManager.

Enhancements

  • ShadowControl now identifies an EndPoint's type of ShadowProtect license--Perpetual or MSP--on the EndPoint Details page.
  • Reports now display event times using a 24-hour clock.
  • Org lists are now in alphabetical order with the Default Org at the bottom.
  • Linux EndPoint push installs and upgrades now leverage repos on the ShadowControl appliance.
  • A failed ShadowProtect license activation notice now provides additional details to identify the cause of the failure.
  • The Assign EndPoints dialog under Organizations can now filter to show only those EndPoints in the Default Org.

Enhancements for SPX endpoints

    • The Endpoint Backup Jobs section now includes controls to Run, Pause, or Stop a job event on SPX endpoints..
    • ShadowControl also includes the SPX Policies feature--a delivery mechanism for backup job templates to SPX endpoints.
    • Administrators craft pre-configured backup jobs and select which SPX endpoints to receive the job template.
    • ShadowControl automatically installs the SPX Policy job on the SPX endpoint (unless it has an existing local backup job).
    • Administrators manage these SPX jobs from the ShadowControl console.

Fixes

Fixed bugs where:

  • The link in a Reset Password email was broken.
  • Appiance updates did not occur on schedule in +UTC timezones.
  • The ShadowControl vCenter plug-in would fail to connect to the server.
  • ShadowControl on rare ocassions would show the incorrect start time for incremental backup jobs.
  • A corrupted branding image would prevent email notifications and reports from sending.
  • An endpoint agent would cause high CPU utilization when processing lengthy ShadowProtect logs.
  • An endpoint agent would time out when attempting to communicate with an instance of ImageManager.

Older Versions

ShadowControl v2.6.0
 

Known Issues

  • During an automated update to ShadowControl 2.6.0, if the endpoint uplink is down (this is the endpoint-to-appliance communications link that uses port 5556), the automated update will fail. This occurs even though the appliance is receiving status data from the endpoint through the HTTP communications link. To fix this, restart the endpoint agent. This restarts the uplink and the update should start immediately. The uplink in the 2.6.0 endpoint is much more robust, so a failure of the uplink should not be a problem going forward.

Note: To determine if an endpoint's uplink with the appliance is down, use the ShadowControl console to browse to Endpoint Details > Job Details. If the endpoint successfully returns the most recent job log, then the uplink is working properly.

  • During an endpoint update, it is possible that Windows can mark the newly installed endpoint agent for deletion at the next reboot. If this happens, run a repair install to replace the endpoint agent executable. The 2.6.0 endpoint agent now communicates better with Windows during shut-down to prevent this problem.
  • The EndPoint agent service does not run on non-English versions of Windows Server 2003 or Windows XP. These versions translate the name of the Application Data folder using extended ASCII characters. This will be addressed in an upcoming release of ShadowControl.
  • VM Deployment warns users not to push install versions of ShadowProtect older than v5.1.0 because the product activation will fail. However, ShadowControl does not prevent users from attempting to push install an older version of ShadowProtect anyway. This issue will be addressed in an upcoming release of ShadowControl.

Enhancements and Fixes

  • ShadowControl runs a check of uploaded SSL certificates to confirm they match the required pattern before installing them.
  • ShadowControl now gathers up to 90 days of an EndPoint's backup history.
  • EndPoint Details includes the backup type and success/failure status next to the Last Finish Time entry for each backup job.
  • EndPoint Details Job log includes the ShadowProtect module for each log entry in addition to any messaging.
  • EndPoint Details no longer restricts the data it displays for EndPoints needing an update.
  • EndPoint Details now includes error messages on ShadowProtect activation failures.
  • The Report API now supports access to data from the Default Organization.
  • VM Deployment saves push install configuration settings for reuse.
  • VM Deployment supports setting the EndPoint "Machine Type" in the Push Install settings.
  • Fixed an issue where the appliance update might fail due to old data stored in the appliance database.
  • Fixed an issue where the EndPoint agent generated an unnecessary error in the Windows Application Event log when the service shut down.
  • Fixed an issue where Continuous Incremental backup jobs did not display scheduling summary information in the ShadowProtect job details screen.
  • Fixed an issue where older EndPoint agents would auto-unsubscribe from an appliance in its initial configuration mode. (For example, when preparing to restore the appliance database.)
  • Fixed an issue where EndPoints would appear as "unresponsive" while performing normally. 
  • Fixed an issue where on rare occasions ShadowControl  would clear all user permissions while editing the permissions of a superadmin account.

ShadowControl v2.5.1

This is an Appliance-only release. The EndPoint remains at v2.5.0. EndPoints update as part of the appliance update only it both appliance and EndPoints are v2.0.1 or older.
 

Known Issues

 
  • No additional issues in this release.

Enhancements and Fixes

 
  • Fixed an issue with the VMware plug-in that on occasion would prevent the plug-in from registering with the ShadowControl appliance. (When this error occurs, the VMware console shows a message "There was a problem registering the server.")
  • Enhanced the database update script to more efficiently interact with large appliance databases.
  • The ShadowControl console may appear distorted when viewed using Internet Explorer. Turn off Compatibility Mode in IE to correct this.

ShadowControl v2.5.0
 

Known Issues

  • When updating endpoints as part of the appliance upgrade, StorageCraft recommends selecting a longer time-window for the endpoint upgrade. This will reduce the chance for endpoints to miss the update ticket from the appliance due to appliance or network congestion.
  • In some cases, the endpoint auto-update occurs based on GMT instead of the actual endpoint time. This can introduce a delay of up to several hours in the update process, but endpoints will eventually update properly.
  • When restoring an appliance database, endpoints subscribed or resubscribed after a ShadowControl database export must resubscribe after the database restore. The appliance and endpoint sets, or resets, login credentials upon subscription, so login information might change after a database export. For this reason, StorageCraft recommends regularly updating the exported appliance database to keep it current.
  • EndPoint agents may display errors in the Windows Application Event Log when shutting down the EndPoint agent.

Enhancements and Fixes

This release includes:

    • The ShadowControl name now refers exclusively to this monitoring and management tool. The use of "CMD" for the product is deprecated.
    • The appliance user interface is updated and improved to eliminate the left-side navigation bar and provide more room for displaying the dashboard.
    • Supports appliance-only updates while retaining existing EndPoint agents.
    • Includes a tokens feature to allow multiple EndPoint subscriptions access to the appliance wthout distributing credentials
    • Email settings now Include an IT Service Management (ITSM) option to simplify notifications for other IT services such as ticketing and management systems.
    • The Quick Search field now support advanced search options.
    • SSLv2 and v3 support is disabled in Apache to address the POODLE vulnerability.
    • The Dashboard no longer includes an RSS feed. Update alerts now appear as a message above the dashboard.
    • Improved import and export of the ShadowControl database for restoring a failed appliance.
    • Supports display of multiple IP address for an EndPoint with multiple NICs.
    • Based on customer feedback, the Report API now returns an expanded data set.
    • Fixed an issue where ShadowControl would not auto-clear various alerts.
    • Fixed an issue where the Dashboard would display a different time from the appliance's actual local time.
    • Fixed an issue where on rare occasions the appliance would enter configuration mode after running normally for a period of time.
    • Fixed an issues where EndPoints would appear in ShadowControl as "unresponsive" althought they were running normally.

Notes for the ShadowControl Virtual Plug-Ins

 

    • On some Windows systems, Push Install requires Classic access to operate. On those systems, Windows operates in a so-called "simple file sharing" mode. In this mode, when an attempt is made to access the system over the network using credentials that are local to that server or client, Windows will only provide guest level access. To fix this: 

      1. Go to Start > Run > secpol.msc > Local Policies > Security Options. 
      2. Change "Network Access: Sharing and security model for local accounts" to "Classic - local users authenticate as themselves".

    • Push Install may also fail when blocked by Windows Remote User Account Control. The LocalAccountTokenFilterPolicy setting affects how administrator credentials are applied to remotely administer the computer. To perform a push install with a Windows Vista or Windows 7 machine, configure a registry setting as follows:

      1. Click on the Windows "Start" icon.
      2. Enter "cmd" and then press CTRL-SHIFT-ENTER. 
      3. In the console window that opens, enter the following command:
            reg add "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\system" /v LocalAccountTokenFilterPolicy /t REG_DWORD /d 1 /f


ShadowControl v2.0.1

 

Known Issues
 

    • EndPoint subscriptions might fail if the CMD appliance's domain name uses any special characters. Subscribe using the appliance's IP address instead.
    • If an EndPoint misses an update ticket, which might happen due to high network or system load, it will not automatically update. If an endpoint does not auto-update within the specified window of time, go to the EndPoint Details page and click Update Now to update that system.
    • A timing issue during the endpoint upgrade might cause the operating system to delete the ShadowControl service executable on reboot. If this occurs, use the CMD setup program to repair the ShadowControl agent.
    • Some issues related to the use of extended characters might still exist.
    • The CMD installer includes some non-localized text.

Enhancements and Fixes

This release addresses previous known issues. There are no new features.

    • Improved detection of online systems to avoid erroneous reports of the EndPoints being unresponsive.
    • Resolved an issue where older agents would not auto-update wtih the appliance. With this release, CMD agents v.2.0.0 and newer will autoupdate.
    • Added appropriate bound limits for values used to set Rule Policy thresholds. 
    • Improved subscription performance when using the subscribe -f command.
    • Resolved an issue where the ShadowControl applicance might hang after uploading SSL certificate files which included the SSL bundle file.
    • Fixed an issue where the CMD install would fail when the Windows OS was not installed in its default directory.
    • Fixed various issues related to the use of special characters in Appliance names and Organization names.
    • Fixed an issue where the EndPoint Details page incorrectly reported license information from ShadowProtect 4.0 and 4.1.
    • Fixed an issue where ShadowControl did not provide notification upon the install of ShadowProtect and ImageManager on an endpoint.
    • Fixed an issue where a subscription to an Organization would spontaneously create an unnamed Site container in the Organization.
    • Fixed an issue where an EndPoint's status would not update once the EndPoint began to perform successful backups after one ore more failed backups.

 

ShadowControl v2.0.0

 Known Issues

    • The 2.0.0 update requires a manual update of all subscribed endpoints due to an issue in the existing 1.3.0 endpoint agent. The automated update feature in the ShadowControl appliance will not function properly.
    • ShadowControl CMD supports EndPoints running ShadowProtect 4.2.7 and newer.  It also supports StorageCraft ImageManager 6 and newer. Because of this, StorageCraft highly recommends updating all ShadowProtect EndPoints to ShadowProtect 4.2.7 or newer to avoid possible inconsistencies in data reporting to CMD. (Older versions of ShadowProtect (prior to v4.2.7) may cause an error in CMD reporting and/or a system malfunction.) StorageCraft issued an appliance-only update on 7 May 2014 to prevent system errors. However, CMD requires ShadowProtect 4.2.7 or newer to report correctly on EndPoints.
    • The ShadowControl Portal feature has been removed from this release. The Portal was a little-used feature offered to manage larger numbers of endpoints than currently supported by a single ShadowControl appliance. However, the Portal performed erratically in various scenarios. ShadowControl Engineering is redesigning the Portal feature for re-release in an upcoming ShadowControl version.
    • To ensure the restorability of the Appliance database, perform a fresh export after upgrading to v2.0.0.

Enhancements and Fixes

This is a major release:

    • Added a summary dashboard page that now provides a view of the current state of an organization’s monitored endpoints, with the ability to quickly drill-down to more information as needed.
    • Rebuilt the appliance rules. ShadowControl now manages rules via Rules Policies, which permit endpoint status to automatically reset to “Good” when the endpoint is no longer in violation of a rule. This greatly reduces the effort needed to monitor and clear notifications related to rule violations.
    • Added additional monitoring and reporting of ImageManager installations, licenses and job status. (Requires ImageManager 6 or newer.)
    • Added a Manual option to the Appliance's auto-update feature for those who want to use existing tools to manage the endpoint update process (for v2.0 EndPoints or later).
    • Added support for the Windows standard to store ShadowControl program data in the \Program Data folder.
    • Added the ability to easily re-subscribe an endpoint to an appliance by preserving one file--MachineID--to retain the EndPoint's history on the appliance for possible reinstall of the ShadowControl agent.
    • Added additional ImageManager monitoring to better track replication and verification status.
    • Added a Report REST API that lets organizations extract data from the appliance to include in other reporting or monitoring systems.
    • Added additional logging to aid in troubleshooting.
    • Added a new STCCMD parameter that sets the log level: stccmd settings –l [debug, info, warning, critical]
    • Added a new STCCMD parameter that sets the endpoint importance: stccmd settings –g [normal, semi, critical] Introduced a new MSI installer that facilitates bulk installs using scripts.
    • Improved the endpoint subscribe/unsubscribe process to help prevent duplicate endpoint entries in the appliance.
    • Improved communication allows the appliance to more accurately monitor endpoint state (online vs. unresponsive), and collect more accurate endpoint data. Improved and simplified endpoint data collection to help eliminate excessive resource utilization by the endpoint agent.
    • Improved reports, and updated layout to reflect new rules paradigm.
    • Improved notifications related to endpoint status changes to make them less “noisy”.
    • Fixed an issue where the appliance agent would sometimes become unresponsive.
    • Fixed an issue where some users could not apply a custom logo in their email settings.
    • Fixed an issue where reports would sometimes incorrectly report the size of backup image files, and storage statistics.
    • Fixed issues where the endpoint details page and reports sometimes reports that ShadowProtect is installed when it is not. Fixed an issue where the appliance sometimes displays date/time stamps using the wrong timezone.
    • Fixed an issue from CMD 1.3.0 which was missing a manifest file needed to properly install the Virtual C++ runtime components.
    • Fixed an issue where the appliance database could grow to sizes over 50MB or more, which in rare cases prevented a restoration of the database.

CMD v1.3.0

Enhancements in this release:

  • Expands reporting to include a section on endpoint backup details (including size, type, and time).
  • Includes a backup and restore capability for the ShadowControl database to speed up recovery from a system failure.
  • Enchances reporting of memory usage on the appliance.
  • Restores the news feed capability.
  • Improved localization of strings in the UI.
  • Fixed a bug where an EndPoint could appear twice after an initial install of the agent.
  • Fixed a bug where an EndPoint could appear as a "ghost" in the EndPoint list.
  • Fixed a bug where clicking on an EndPoint would result in a 500 error.

Known issues in this release:

  • Explanatory text on the ShadowControl setup dialog says that the appliance access code is needed to perform a restore. This is currently not implemented in this release.
  • When exporting the appliance database, do not refresh (using the F5 key) your browser window. Doing so restarts the export process.

CMD v1.2.1

This maintenance release:

  • Fixes a bug that caused endpoint agent memory use to continually increase over time.
  • Fixes a bug where an endpoint agent could use significant memory when working with an image file destination that contained a large number of backup files (>1000).
  • Adds language support for Czech and Polish.
  • Fixed various minor localization issues.

CMD v1.2

Enhancements in this release:

  • Monitors ImageManager 6 including:
    • Listing of licensed premium features
    • List of managed folders
    • Replication status
    • Disk space usage
  • Improves recognition of ShadowProtect 5 installs.
  • Adds ShadowProtect license usage report page.
  • Enhances the endpoint list to include header-based sorting.
  • Improves reports with accurate aggregation over day, week, or month.
  • Adds more granular control over report and alert recipients.
  • Enhances the navigation panel to show the hierarchy to the current displayed location.
  • Simplifies management of organizations and sites with an integrated page.
  • Supports batch adds and removes of endpoints from orgs and sites.
  • Improves reporting of outdated endpoints.
  • Adds display of appliance IP address on the login screen for easy verification.

Known issues in this release:

  • EndPoint auto-update may not complete immediately. StorageCraft recommends waiting an interval of time for the EndPoint to update prior to performing one of the alternative update strategies below.
  • EndPoint updates consume network bandwidth and multiple updates can exhaust bandwidth before completing the update. An EndPoint then attempts the update repeatedly which can limit network access. To conserve bandwidth, stage EndPoint updates rather than execute them simultaneously.
  • On rare occasions the EndPoint automatic update process fails. If this occurs:
    1. Select the affected EndPoint in CMD's EndPoint list. This should trigger the automatic update process.
    2. If this should fail to update the EndPoint, click Update Now in the EndPoint Details Agent info field. This triggers the automatic update process. 
    3. If neither of these initiate the update, restart the StorageCraft Endpoint Agent service in the affected system's Windows Services tool.  Then use the CMD console to perform Steps 1 or 2.
    4. If these don't initiate the automatic update, perform a manual install of the EndPoint agent on the affected system.
  • Site names must be unique across the appliance. Use a more specific name, such as "Jordan Data Center" rather than "Data Center", to avoid this issue.
  • The CMD appliance currently does not report expiring MSP licenses.
  • A CMD appliance or EndPoint might behave erratically if a monitored backup Destination folder includes many (typically, more than 1000) image files. This occurs because of the time it takes to search the folder for new or updated files. To avoid this, StorageCraft highly recommends configuring retention policies in ShadowProtect, and leveraging ImageManager retention and consolidation, to limit the number of files in a Destination folder as much as possible. StorageCraft is working to remove this limitation in an upcoming release of ShadowControl CMD.

CMD v1.1.3

Enhancements in this release:

  • Adds sort-by-column functionality to EndPoint and Appliance lists. Simply click the column header to sort the list on that column.
  • Fixed an issue where some status rule values were not being properly validated.
  • Improves support for non-English languages.

Known issues in this release:

  • EndPoints running earlier versions of the CMD client may not upgrade to v1.1.3 until after a restart of CMD's StorageCraft EndPoint Agent service.
  • Unsubscribed EndPoints need the v1.1.3 client downloaded and installed manually in order to subscribe to an appliance.
  • CMD Portals do not support EndPoint subscriptions. Subscribe all EndPoints to a CMD appliance instead.
  • The appliance install requires accepting the default language of English in Ubuntu. Selecting another language prevents CMD from installing correctly. Note that CMD itself uses the browser's default language for its UI.

CMD v1.1.1

This release:

  • Eliminates support for Windows 2000 EndPoints.
  • Adds port 5556 as a second required port (along with either port 443 or 8443) for appliance communication.
  • Significantly reduces network traffic for EndPoint-to-Appliance communications. This allows each CMD Appliance to have over 1000 subscribed endpoints.
  • Automatically updates each subscribed EndPoint client after an update to the Appliance. (Available only for CMD appliance and client versions 1.1.1 and newer).
  • Automatically updates each subscribed Appliance after updating the Portal. (Available only for CMD appliance and client versions 1.1.1 and newer).
  • Adds a remote activation option for EndPoints with ShadowProtect installed (Available only for ShadowProtect versions 4.2.5 or newer).
  • Supports custom branding of reports and alert notifications.
  • Adds an additional report on storage usage with forecasting of backup storage needs.
  • Displays resource usage for the CMD appliance on the Appliance System Info page.
  • Enhances status reporting to reduce false Status Rule failures.
  • Streamlines the Appliance Settings page.
  • Supports custom SSL certificates.
  • Uses EndPoint or Appliance local time rather than UTC time in reports and on-screen displays. You can set the Appliance timezone during the installation routine, or later on the Settings page.

CMD v1.0.2

This release:

  • Adds a NewsFeed to the navigation panel displaying information regarding CMD and StorageCraft.
  • Replaces the PDF format for reports with HTML.
  • Provides full language support including the ability to choose the primary language for administrators and contacts.
  • Improves the CMD EndPoint Agent installer
  • Adds a Sender email field to the SMTP settings.
  • Adds language support for notification emails.
  • Extends the Org and Tag names to allow non-English letters.
  • Fixes bugs in the display of Job details.
  • Fixes German translation problems
  • Provides port 8443 as an alternative to port 443 for EndPoint-to-appliance communication
  • Includes additional information in email alerts.

 

Copyright © 2015 StorageCraft Technology Corp. All rights reserved. This Software and Documentation are copyrighted.  Ownership of the ShadowProtect Server Edition Software is reserved to StorageCraft Technology Corporation.  StorageCraft, the StorageCraft logo and the ShadowProtect Server Edition logo are trademarks of StorageCraft Technology Corporation.  StorageCraft, ShadowProtect, ShadowControl, and HeadStart Restore are registered trademarks of StorageCraft Technology Corporation in the United States and elsewhere. ShadowProtect Server Edition, intelligentFTP, and ShadowStream are trademarks of StorageCraft Technology Corporation in the United States and elsewhere. Windows and WIndows Server are registered trademarks of Microsoft, Inc. VMware is a registered trademark and VMware vCenter is a trademark of VMware, Inc.  All other brands and product names are or may be trademarks or registered trademarks of their respective owners.

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