StorageCraft Cloud Services Release Notes

General Information

Cloud Services is a DRaaS based solution. Partners or resellers automatically receive new updates when logging into their StorageCraft Cloud Services accounts. 

This ReadMe was last updated: August 8, 2017 and contains the latest supplemental information for StorageCraft Cloud Services and the StorageCraft Cloud Services User Guide

Policy Changes

Important: ImageManager 7.0.6 or newer is now required to replicate to StorageCraft Cloud Services. 


Note: StorageCraft strongly recommends replicating only the consolidated daily file to the StorageCraft Cloud. There will be a fee for replicating intra-daily files.

Table of Contents

1. Update Information by Product Version

StorageCraft Cloud Services - August 8, 2017

Known Issues 

StorageCraft Cloud Services - May 1, 2017

General (behind the scenes) updates and performance improvements. 

StorageCraft Cloud Services - March 29, 2017

General (behind the scenes) updates and performance improvements. 

StorageCraft Cloud Services - September 20, 2016

Resolved Issues

StorageCraft Cloud Services - August 16, 2016


StorageCraft Cloud Services - June 1, 2016

Resolved Issues
Known Issues 

StorageCraft Cloud Services - April 12, 2016

Resolved Issues
Known Issues 

StorageCraft Cloud Services - November 16, 2015

Resolved Issues

StorageCraft Cloud Services March 24, 2015

Known Issues
Resolved Issues - update to resolved issues June 10, 2015

2. System Requirements
3. Installation Tips
4. Licensing and Service Level Agreements


1. Update Information by Product Version

StorageCraft Cloud Services (August 8, 2017)


  • Added functionality so you can Manually Configure networking within the Cloud. This is helpful if you need to configure a hub and spoke VPN, create new inbound/outbound firewall rules, disable the WAN, to name a few. StorageCraft does not provide any detailed instructions or support for manually configuring the firewall.
  • Added an option for annual recovery points. 
  • Added the functionality to Archive recovery points. When you archive a recovery point, it is saved indefinitely. The new Archive button toggles the archive setting for a recovery point on and off. 
    Important: There is no warning when you Unarchive a recovery point.
  • Added the functionality to directly download the BMR via FTP directly from the StorageCraft Cloud. You can still request a physical drive be overnighted to you, download only, or a combination of the two. StorageCraft recommends using FileZilla or WinSCP for FTP communications. 
  • Added continuous, visual feedback with the Seed Tracker for seed drive ingestion activity, and the BMR Tracker for recovery requests. This provides detailed insight into both processes.
  • Added functionality to preserve intra-daily incrementals for 72 hours. This provides manual recovery from any incremental. 
  • Added new status messages for more insight while virtualizing. 
  • Added a "Days Remaining for virtualization" message (30 days maximum per year. Fee applies after 30 days).
  • Added functionality to predetermine how long to allow a VM to run in a test scenario followed by an automated cleanup process.
  • Moved Networking Firewall Status and Restart Network buttons from inside the Firewall/WAN IP tab down to the bottom of the main network page (by the Manually Configure Network and Virtual Machine Policy buttons).
  • Improved the readability of the File Details window by displaying the "Seeded Files" and "Conversion Queue" windows side by side.
  • Added a Help button under the Networking tab.
  • Added functionality to send daily emails for machines/VMs that have been virtualized for 20 days or more this year.

Known Issues:

  • ReFS cannot mount files and folders in the cloud but it can virtualize in the cloud.

StorageCraft Cloud Services (May 1, 2017)

  • General (behind the scenes) updates and performance improvements. 

StorageCraft Cloud Services (March 29, 2017)

  • General (behind the scenes) updates and performance improvements. 


StorageCraft Cloud Services (September 20, 2016)

Resolved Issues

  • Fixed an issue that previously caused Hyper-V Virtual Machines to fail virtualization in the StorageCraft cloud.                                          . 


StorageCraft Cloud Services (August 16, 2016)


  • This version of StorageCraft Cloud Services includes our new patented Virtual Machine Policy support (for Cloud Premium customers only). The Virtual Machine Policy gives you the ability to do site-wide pre-staging and failover-configuration. 

    The Virtual Machine Policy includes: 

    • Drag and drop to add machines to the Virtual Machine Policy. 
    • Designate the machine boot order and create dependencies by dragging the cursor from one machine to another.
    • Set appropriate boot delays for each dependent machine.
    • Password pre-configuration for automatic failover on each machine.
    • Site-wide virtual network policy failover with the click of a single button.
    • Default (most recent) recovery points, or selectable recovery points for each machine. 
    • Edit/Modify failover policies as needed without having to recreate a new policy.
  • Added network IP subnet support for and base addresses.


StorageCraft Cloud Services (June 1, 2016)


  • Added optimizations for improved scalability
  • Added optimizations to improve performance (reduce image processing time)
  • Improved monitoring and alerts for StorageCraft NOC.
  • Added ability for StorageCraft to attach a Recovery Environment ISO to a virtualized machine (improved cloud recovery).
  • Added .spf and .spi filenames that correspond to the volume next to the mount button.
  • Added the ability to modify the DNS server in the user interface.
  • New Patented functionality: Added Network Virtual Machine Policy - Allows the client to:
    • determine machine boot order with dependencies 
    • configure boot delays and associated networking
    • deploy with a click of the Launch VM Policy button. 

Resolved Issues

  • Fixed bugs to improve scalability.
  • Fixed an issue with malformed port forwarding entries.



StorageCraft Cloud Services (April 11, 2016)


  • We now include the ShadowProtect image file name next to the recovery point. 
  • You can now virtualize native Spanish and Brazilian Portuguese machines in the StorageCraft Cloud if you are a Cloud Premium customer.
  • You can now select the language for Seed and BMR request insert documents.
  • You can now select the machine boot mode during virtualization. This is made possible by the boot delay. The default delay is 30 seconds. 
  • You can also now select Directory Services Repair Mode (DSRM) during Safe Mode boot.
  • Port forwarding now supports port ranges.
  • Contact information is now included on the Account level.
  • You can now modify the DNS server on the cloud network.
  • Added functionality to notify customers via email if a machine has been virtualized more than a week.

Resolved Issues

  • Fixed an issue where a strong password couldn't be saved if it didn't meet all requirements. No message was displayed to explain why the password couldn't be saved. 
  • Fixed an issue when adding a new Cloud account the user couldn't edit the values in the Daily/Weekly/Monthly fields if the Flex Retention Tier was selected.
  • Fixed an issue where deleting a machine with a DHCP reserved address didn't free up the reserved address.

Known Issues

  • In the event of a declared disaster that requires a failover, the best practice is to recover only the Active Directory (AD) controller (that functions as the DNS) first. After recovering the AD controller use the following steps before recovering any other machines.
  1. Verify that the AD controller address is the same as specified in the DHCP Reservation list.
  2. In Services, Disable the DHCP Server (you do not want two DHCP Servers running at the same time).
  3. From a command prompt enter IPConfig /ALL and verify that the DNS entry is pointing only to itself (i.e. the AD machine)
  4. From a command prompt enter NSLookup on the internal Fully Qualified Domain Name of the AD server. It should look to itself for a response

    After verifying that DNS is functioning appropriately on the AD Controller, and after verifying that the DHCP Reservation is handing out the accurate DNS Server IP info, you can begin recovering your other machines.




StorageCraft Cloud Services (November 16, 2015)


  • Added functionality to Export Account Details to CSV.
  • Added functionality to generate alerts on a "per account" basis. 
  • Added functionality for SSH replication jobs from ImageManager (ImageManager version 6.7.7 or newer) to the cloud.

Resolved Issues

  • Fixed a rare issue where a machine (cloud VM) could be recreated before it was fully deleted.
  • Fixed an issue where in some rare cases the MSP portal was showing a Virtualizing progress bar and the Virtualize button at the same time.
  • Changed functionality for retention settings. Individual users must now contact their MSP to make retention settings changes.  


StorageCraft Cloud Services (March 24, 2015)


  • New product release. No version enhancements available for this release. 

Known Issues

  • In some rare cases, virtual machines are not completely virtualized or launched when ‘True Failover’ is selected during the virtualization process.
  • In some rare cases Windows 7 machines blue screen with a 0x0000007B stop code during Virtualization.
  • In some cases, cloud virtual machines are slower than expected during their initial boot.
  • Users can not virtualize operating system GPT volumes larger than 2 TB.
  • Users can't currently virtualize UEFI Linux Distributions.
  • Some machines incorrectly default to the TINY VM configuration (2 CPUs / 4 GBs Ram) instead of the prescribed OS Dependent VM configuration. This can be over ridden in the Cloud Management Portal by StorageCraft Support.
  • If the user selects a folder and the same file in that folder for download (via mount and browse), the download will work but the user will see a duplication error when the file is unzipped. The system attempts to unzip two files in the same location and displays an error.  Only one of the files is actually included.  Essentially, the end result is correct.

Resolved Issues

  • Removed "Consolidate intra-daily recovery points older than . . ." option in the retention settings (June 10th 2015 update) to improve processing speeds.


2. System Requirements

Software Requirements

  • ImageManager version 6.7.2
  • ShadowProtect version 5.2.3

Hardware Requirements

  • Cloud services doesn't directly require any specific hardware
  • ShadowProtect and ImageManager requirements must be taken into account because cloud services leverages them.

Supported Operating Systems

Windows Server 2012 R2

Windows Server 2012

Windows Small Business Server 2011

Windows Server 2008 R2 Foundation

Windows Server 2008 R2 (32-bit x86 and 64-bit x64)

Windows Server 2008 (32-bit x86 and 64-bit x64)

Windows Small Business Server 2008 (32-bit x86 and 64-bit x64)

Windows EBS Server 2008 (32-bit x86 and 64-bit x64)

Windows Server 2003 (32-bit x86 and 64-bit x64)

Windows Small Business Server 2003 (32-bit x86 and 64-bit x64)

Windows 8.1 (32-bit x86 and 64-bit x64)

Windows 8 (32-bit x86 and 64-bit x64)

Windows 7 (32-bit x86 and 64-bit x64)

Windows Vista Home Basic (32-bit x86 and 64-bit x64)

Windows Vista Home Premium (32-bit x86 and 64-bit x64)

Windows Vista Ultimate (32-bit x86 and 64-bit x64)

Windows Vista Enterprise (32-bit x86 and 64-bit x64)

Windows Vista Business (32-bit x86 and 64-bit x64)

Windows XP Media Center (32-bit x86 and 64-bit x64)

Windows XP Professional (SP2 or above) (32-bit x86 and 64-bit x64)

Windows XP Home (SP2 or above) (32-bit x86 and 64-bit x64)

Important: The new StorageCraft Cloud Services requires ImageManager version 6.7.2. ShadowProtect version 5.2.3 or newer is also required.


3. Installation and Setup Tips

  • Craft Cloud Services doesn't require a specific install. Rather, there are multiple steps that need to be done in ShadowProtect, then ImageManager and also in the Cloud user interface.
  • Ensure that you have either an MSP account so you can create a cloud account, or have your MSP create a cloud account for you.
  • Determine the service level you need. If you want to virtualize in the cloud you need Cloud Premium. If you want to download images or file and folder information from the cloud you need either Cloud Premium or Cloud+. If you want to be able to browse your backups in the cloud and request a BMR drive for those basic backups then a Cloud Basic account will do. You can request a BMR for all three of the levels but you can't download from the web with Cloud Basic.
  • You must have encrypted ShadowProtect 5 or newer backup image files. You must be using ImageManager 6.7.1 or newer to replicate to the cloud or to create seed drives for the cloud.
  •  If you are a Cloud Premium user set up your network first before virtualizing any VMs. Warning: If you virtualize one of your recovery points and then change the networking type (for example changing from DHCP to Static) you'll have to destroy your VM and then recreate it after changing the networking type. StorageCraft strongly suggests setting up all your networking soon after you have your cloud account. At the very least, you should select the network type. Other networking changes require stopping and starting the cloud network before the changes will take effect. It is a best practice to get your networking set up as soon as possible so that cloud failover (virtualizing one of your recovery points so it becomes a cloud VM) can be be done immediately after a local disaster.

4. Licensing and Service Level Agreements

  • Cloud Services replication is free. No licensing is necessary.
  • Service levels and program benefits determine costs.
  • Charges are based on the amount of disk space used. 


Copyright (c) 2017 StorageCraft Technology Corp. All rights reserved.This Software and Documentation are copyrighted.  Ownership of StorageCraft Cloud Services, StorageCraft ImageManager, and StorageCraft ShadowProtect Software is reserved to StorageCraft Technology Corporation.  The StorageCraft logo, StorageCraft Cloud Services logo, StorageCraft ImageManager logo, and the StorageCraft ShadowProtect logo are trademarks of StorageCraft Technology Corporation.  StorageCraft ImageManager, StorageCraft ShadowProtect, StorageCraft Cloud, and StorageCraft Cloud Services are trademarks of StorageCraft Technology Corporation in the United States and elsewhere. All other brands and product names are or may be trademarks or registered trademarks of their respective owners.



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