Windows 10 goes to sleep in middle of SPX backup

I recently upgraded from SPD5 to SPX.  I have WIndows 10 1703 and have my system set to sleep after 1 hour.


Jobs slow since virtualisation of the server

Hi there,


i have got a strage problem with a Win Server 2008R2. This weekend i migrated the Server from physical to a ESXi 6.0.0. Since then, the backups are very slow. Ca. 1-2,5 MB/sec. Before that it was about 80-100MB/sec. I did the following:

- checked performance settings
- created a new job
- updates SP to 5.2.7
- reinstalled SP
- checked the bandwith to the NAS with large files -> 95MB/sec

Has anybody got an idea what it could be?

Cheers Robin


Migrated Jobs From Desktop no Longer follow Retention Rules on SPX

I migrated from Desktop to SPX around 10 days ago, which automatically imported my two backup jobs. These jobs were setup to delete all prior backups (full image and incremental) on two internal drives before beginning a new full image backup every two weeks. The deletions are not occurring which is causing the backup jobs to fail.

ImageManager Headstart Restore question

Have a weird situation and wondering the best way to do this. I have a server that we need to reboot due to some hardware issues and we do not believe it will come back up. I have headstart restore set up, but am unsure if it will work for what we need as far a quick restore. The resason I say this is because when I did a test restore I found that due to a problem with the server no updates will install even though they try when the server is booted from a vhd created from the chain. When it boots the updates fail and it takes 15 hours to revert the updates.

How to backup a CAFS

Hi everyone,

We're new to StorageCraft ShadowProtect SPX after using Acronis Backup & Recovery 11.x for the last few years.

iSCSI vs Network Share on NAS

I have a Synology NAS that I wasnt to use to store backups, and I was wondering which I should use. Is there any benefit to using it as a shared folder, instead of iSCSI or vice versa? I will have 4GBPS connection to the unit and I want to know which will provide better performance.

Volume ID Changed on Dynamic Disk & New Full Backup

For the life of me, I cannot figure out what would make a volumes ID change. Something happened almost 3 months ago and changed the volume ID of a drive on a server. We are just finding out today, because I went to do some DR testing and noticed the backup was not current for one of the drives. The ShadowControl console was not reporting that this backup was failing, but I haven't had time to look into that. I don't think I can do anything about the Volume Change, since a full backup with a new B002 has already started. Why the backup is working today, I have no idea. Another mystery.

Backup Failure -31 A device attached to the system is not functioning

Hello ! I'm having troubles in my backup jobs. I had a weekly scheduled backup job that backup a virtual DC on a network share.. It was working perfectly... making incremental backup each 2 hours.. Perfect. But since saturday, it is not working anymore. Why ? I dont know :( I have other servers configured for backup and are still working. Below is the log.

What I have tested:

- Delete all VSS shadow copies on the backuped server and on the server that takes the backup.

- Unplug all peripheral

- Change the destination to a external USB drive.

Very Large Incrementals After Windows 10 Clean Installation /w Mozy Also Running

I have been using SPD for at least five years but I may have missed something after I did a clean installation of Windows 10 Professional to my desktop.  I have been trying to figure out what is causing such large incremental files and runtimes for SPD, something that didn't happen before the clean installation of Windows 10, and the re-installation of SPD.

Less image files for one user?

Hi, I have a client that's using Shadow Protect on 3 machines, all backing up to a server runnning StorageCraft ImageManager.

2 of the users have about 220+ image files and are using about 1.3-1.5 TB of space, though the other user only has 59 images and only using 307GB of space.

The machines have all been running the software for the same amount of time, all have the same retention/consolidation settings configured within ImageManager (not sure about on their machines).

I'm running StorageCraft ImageManager version:

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