Frequently Asked Questions - General

ShadowProtect® is StorageCraft's backup and disaster recovery solution for Windows. It allows the users to schedule (or manually create) frequent, image-based backups of their local disks and store them on disk-based or network destinations. The backup images include all files, settings, programs, and operating system files on the volume, and are an exact representation of the entire volume at the time the backup was created.

ShadowProtect uses Microsoft's VSS framework to create snapshots of local volumes in a way that is both quick and unobtrusive and does not require applications to be closed before the backup. ShadowProtect creates a clean and usable backup while programs are running, even enterprise applications such as SQL Server and Exchange.

More information about ShadowProtect Desktop, ShadowProtect Server, ShadowProtect for Small Business, ShadowProtect Virtual, ShadowProtect IT Edition can be found on their respective product pages.

StorageCraft has trial versions of most of our products. These can be downloaded from our trial downloads page.

If you need assistance with any of our products, please refer to the User Guide for your product, which is found on your product CD or in the Downloads section of our online Support Center.  Answers to many common technical questions may also be found in our searchable support forums and knowledge base.

If you are unable to find the answer to your question, you may request help using the 'Request Help' form in the Support Center.

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