ShadowProtect tells me there is an update available, but how do I get the update?

To update to a new version, simply visit Software Updates, and download and run the latest installer. It should carry over your existing license, activation, and settings. Note that if you did not purchase the annual maintenance agreement along with ShadowProtect®, or if your maintenance agreement is expired, you may not be able to activate the new version with your current serial number.

To purchase an upgrade to the new version, or to renew a maintenance agreement, please contact our Sales department.

With the ShadowProtect 5 installation, licenses are made inactive and need to be manually reactivated from the Help > Product  Activation section. 

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