Why does my system crash with a blue-screen when I run a backup?

The most common reason for blue screens during ShadowProtect® backups is the presence of Acronis TrueImage. Certain versions of their snapshot driver cause the crashes when our backups are run. The only work-around is to uninstall TrueImage.

If, after uninstalling TrueImage, the blue screens still occur, the snapshot driver may have been left behind and will need to be removed manually. Instructions for doing this may be found here.

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