Adaptec Serial ATA RAID 1210SA

Dear collegues,

My client wanted a bigger harddisk which was a simple request because she already uses ShadowProtect Desktop 3.1.

If there is no SATA on board, I normally use a Promise TX card (has 2 SATA connectors) and a normal SATA harddisk (160/250 or more Gb).
This card was out of stock so I ordered a Adaptec 1210SA and this one gave me the BSOD. I flashed the BIOS: same BSOD.
Just to be sure that it is this card, I installed my own Promise card and used the same harddisk and the same image: all ok!!

Is there anyone who can tell me if this Adaptec 1210SA will work together with ShadowProtect??

If not, you are warned......

Leen Kleijwegt
Netherlands
www.corbus.nl

Comments

STC-AlexeyB

Re: Adaptec Serial ATA RAID 1210SA

Why do you think that this is ShadowProtect who has interop issues with your new card?

Can you give more information about BSOD? When does it happen?

LeenKleijwegt

Re: Adaptec Serial ATA RAID 1210SA

You have to (F6) add a driver if you want to restore an image from scratch.
After I changed the Adaptec SATA card and put in the known Promise card (with its own F6 driver) everything is ok.

The BSOD happens when you start the restored Windows.

Resuming:

Promise card + Promise driver: Restored image works perfect
Adaptec card + Adaptec driver: Restored image gives BSOD
with the same computer, the same harddisk, the same image.

STC-Nate

Re: Adaptec Serial ATA RAID 1210SA

Is the BSOD code 0x7B (INACCESSIBLE_BOOT_DEVICE)?

When you restore the OS image to the new drive you need to use the HIR Configuration tool to reconfigure that OS so that it will boot with your Adaptec controller.  HIR may prompt you to provide the Adaptec miniport driver (from the F6 floppy).  Just place that Adaptec driver package (.sys, .inf, etc) on a network share (and in the recovery environment map a drive letter to the share) or place the same Adaptec driver package on a USB drive and when HIR prompts for it point HIR to the USB drive.

LeenKleijwegt

Re: Adaptec Serial ATA RAID 1210SA

Hi Nate,

Thx for your reply. I used the F6, I used HIR. As I told, I did everything the same for both cards, Promise and Adaptec, Promise totally ok, Adaptec: BSOD.

I didn't mention it so far, I am a Dutch reseller of StorageCraft, every client use StorageCraft now or in the near future and I have some experience in the meantime.

Is there someone who tried the Adaptec 1210SA together with ShadowsProtect 3.1?

Regards,

Leen Kleijwegt
The Netherlands

STC-Nate

Re: Adaptec Serial ATA RAID 1210SA

Can you see your drives after booting the recovery environment using the F6 option to load the Adaptec drivers?  If so, then when you run HIR Configuration, use the Advanced Options dialog to add A:\ to the list of additional driver paths that HIR is to use.  HIR will then use the driver right off of your floppy.  If you successfully boot WinPE with F6 and can see the disk on the Adaptec driver then telling HIR to use the drivers on A:\ will ensure that the same exact miniport ends up on your OS volume and therefore should boot.

LeenKleijwegt

Re: Adaptec Serial ATA RAID 1210SA

Nate,

Is there a possibility that you buy this Adatec 1210SA card and see for yourself? Adaptec is a serious name and has very good products. Especially for computers that have no SATA on board, these kind of cards are needed.
Please let me know,

Leen Kleijwegt
Netherlands

STC-Nate

Re: Adaptec Serial ATA RAID 1210SA

@Leen

 Yes, I'll see if we can purchase that card.
 

STC-Nate

Re: Adaptec Serial ATA RAID 1210SA

We just ordered the 1210SA.  It'll be here in 2 days.  I'll try to have a resolution for this sometime next week but I can't make promises on that as I'm juggling many tasks.

STC-Nate

Re: Adaptec Serial ATA RAID 1210SA

After installing the 1210SA I spent the last two days working on this issue and I have found an acceptable solution.  The solution works with the existing product so you won't need an upgrade.  You just need to do a couple of extra things before HIR.  I'll post the details later today. Thanks everyone for your patience on this particular issue.

Digital7

Re: Adaptec Serial ATA RAID 1210SA

 Hi Nate,

I am having the same problem with Adaptec Serial ATA RAID 1210SA. I have an Intel Desktop board (D875PBZ) and am using an Adaptec Serial ATA RAID 1210SA controller. I am running a simuation of a bare metal recovery with a Windows 2000 Server running as a Domain Controller (Active Directory)

In F6 option 2 boot it picks up my RAID Controller when I specify it (From Floppy) and I can see my Disks under
Disk Map. Able to create partitions and  I can also see my restored files, During the
restore backup (using HIR option) it completes the restore successfully but in
HIR it still will not accept the new driver. It says it didn’t contain an INF
file which matches the device. It than loads its default driver (Fair). I ran
chkdsk /F on both partitions and during first time boot up I select Directory
service restore mode. It begins to load the directory service restore mode
screen, black screen with windows 2000 server at the top. It displays Windows is
booting into safe mode directory services repair mode then after a few seconds
it displays a BSOD and stops at the error code INACCESSIBLE_BOOT_DEVICE Stop:
0x0000007B.

I tested the exact same steps with an IDE hard drive on the same pc and everything works fine. But when I use the Adaptec RAID card I get a BSOD.

I think the problem
lies within HIR not being able to force the use of my driver. Is there a
workaround that we can use to force it to load the driver specified? For
instance in Windows you can select a driver to install a device regardless even
if it windows doesn’t think it’s a match.

I am in the process of communicating with Storagecraft Australia to get the problem resolved. Hopfully they can assist me with a fix.

 Thanks,

Sanjeet Bal
Queenstown, New Zealand
www.digital7.co.nz
 

LeenKleijwegt

Re: Adaptec Serial ATA RAID 1210SA

Sanjeet,

Thank you very much for your post! Now I know I am right.....

Please let me know when you have a solution. Thanks again,
Leen Kleijwegt
Netherlands

STC-Nate

Re: Adaptec Serial ATA RAID 1210SA

@Sanjeet

When you ran HIR, did you use the HIR "Advanced" Options button and then add the A:\ path to the set of additional paths to be searched (for drivers) by HIR?

 

Digital7

Re: Adaptec Serial ATA RAID 1210SA

 Hi,

Yes I used the HIR "Advanced" Option and specified A:\ as well as A:\WIN32 (where INF and SYS files are located) A:\WIN2000 (older driver). But it still keeps selecting its own driver. I even tried all the 4 different releases of that driver http://www.adaptec.com/en-US/downloads/ms/ms_win_2000?productId=AAR-1210...

But it keeps installing a Fair Driver from the Storage Craft CD itself and not the one's specified.

 

Thanks,

Sanjeet 

STC-Nate

Re: Adaptec Serial ATA RAID 1210SA

Sanjeet, I'm going to respond to you via email.  I need to collect some files from you to diagnose this issue.

STC-Nate

Re: Adaptec Serial ATA RAID 1210SA

Okay, here is the solution for ShadowProtect HIR migration of a 32-bit Windows 2000, XP, or Server 2003 OS volume onto a disk controlled by an Adapted 1210SA SATA RAID controller.

1) Copy the contents from the attached file's Adaptec_1210SA_AARSI3X_Original_Install_Floppy_Contents directory to a 1.44MB floppy diskette.  The root directory of the floppy should contain the files HRAIDSK1 and TXTSETUP.OEM, as well as a subdirectory named WIN32.  The WIN32 subdirectory should contain the files AARSI3X.CAT, AARSI3X.INF, AARSI3X.SYS, ADHRAID.CAT and ADHRAID.INF.  This floppy will be used when you boot the ShadowProtect recovery environment (using the F6 boot-time option with the Legacy (Windows 2003-based) Environment).

2) Copy the contents of the attached file's Adaptec_1210SA_AARSI3X_For_HIR directory to an external USB device.  These files will only be used during the HIR configuration operation.

3) On the machine to which you are migrating, plug in the USB device which contains the contents of the Adaptec_1210SA_AARSI3X_For_HIR directory and power on the USB device (if it requires external power).  If you skip this step, then in step 4 the Legacy environment won't see this USB disk.

4) Boot the ShadowProtect Recovery Environment CD and choose the Legacy (Server 2003-based) option on the pre-boot menu.  Immediately after choosing this option you will see a prompt to hit F6 at the bottom of the screen.  Hit F6.  Several seconds later you will be prompted to load a storage driver from diskette.  Place the diskette you made in step 1 (above) into the A: floppy drive and press 'S' to specify that you want to load drivers from the diskette.  Only one driver comes up as an option for installation.  Press Enter to select that driver, and then after it's loaded press Enter to continue.

5) After the recovery environment is fully booted, restore your ShadowProtect backup image file to the disk on the Adaptec 1210SA controller.  During this restore operation DO NOT use HIR.  We'll run HIR as a separate step after the restore because we have to make a small change after the restore but before the HIR operation.

6) On the volume that we just restored we now need to rename the \windows\inf\disk.inf (or \winnt\inf\disk.inf on Windows 2000 volumes) file to disk.inf.tmp.  I discovered that the "File Browser" doesn't have a rename feature (will add this to the future feature list) but there is a way we can accomplish this task anyway.  First, in case you forgot the drive letter of the newly-restored OS volume, click on the Disk Map tab and figure out the drive letter of the newly-restored volume.  Then on the left task panel of the main ShadowProtect GUI, choose the "File Browser" option, which is a tool similar to File Explorer in Windows.  Browse to the \windows\inf (or \winnt\inf) directory on the newly-restored volume.  Locate the file named "disk" - this is the disk.inf file.  Right-click on the file named "disk" and select Open.  This will open disk.inf in Notepad.  In Notepad, go to the File menu and select Save As, and type in the name disk.inf.tmp and hit Save.  Then close Notepad and then in File Browser right-click on the file named Disk and select Delete (you may need to F5/Refresh File Browser before doing this).

7) Now we're ready to perform the HIR operation.  On the left-hand task panel of the main ShadowProtect GUI, select the "HIR Configuration" option, and a dialog will come up with a list of volumes.  Select the newly-restored volume and then click on the Advanced button.  In the advanced options dialog you need to click on the "New" button to add the path to the directory on the USB disk that contains the files AARSI3X.INF and AARSI3X.SYS THAT YOU COPIED FROM THE DIRECTORY Adaptec_1210SA_AARSI3X_For_HIR.  After adding that directory path in the HIR Advanced options  dialog, close the options dialog and then in the HIR dialog click on the Start button.

8) After HIR completes you need to rename the disk.inf.tmp file back to disk.inf (on the newly-restored, newly-HIR'd volume).  You can use the technique from step 6 (above) to do this.

9) Close the main ShadowProtect recovery environment GUI (this will cause the machine to reboot).  Now that you're rebooting, it's often a good option to hit whatever function key your BIOS has assigned for the boot menu so that you can specify that you want to boot from your hard disk (and not the CD, floppy, or external USB disk, as you may very well have one or all of these still attached).  A common support issue we see is people complaining that their machine doesn't boot after restore and they aren't realizing that they have a USB disk attached at boot time and that their BIOS is configured to try to boot a USB disk first and often these are unbootable, but it's not obvious that this is the actual cause of the problem.  Most people in this situation simply jump to the conclusion that their main internal disk (the one to which they just restored) is failing to boot.  Anyhow, maybe to avoid such issues just remove the CD and floppy and USB disks when you reboot.

10) After booting the OS, login and you will be promtped to install the SCSI/RAID controller and/or processor software.  In the setup dialog that pops up, choose the option that allow YOU to specify the path, and then point it to the floppy which contains the contents of the directory Adaptec_1210SA_AARSI3X_Original_Install_Floppy_Contents.  Do this for the installation of both the controller and/or processor setup wizards.
 

AttachmentSize
Adaptec_1210SA.zip 225.19 KB
STC-Nate

Re: Adaptec Serial ATA RAID 1210SA

This issue was caused by the unconventional way in which the driver for this controller is installed at Windows install time.  We will likely be making some modifications to HIR to facilitate oddballs like this.

LeenKleijwegt

Re: Adaptec Serial ATA RAID 1210SA

Dear Nate,

Really, really great that you were willing to solve this problem. The industry can learn from you and your company. I will install this card again this week.

Thank you, all my clients already use StorageCraft ShadowProtect (Server and Desktop) and so will my new clients, an excellent product with an excellent support.

Leen Kleijwegt
Netherlands
CORBUS, http://www.corbus.nl
Dedicated Microsoft Small Business Server Specialist
Certified Microsoft Small Business Specialist

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