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Guaranteed Response time of 2 business days or less

 

Guaranteed Response time of 2 business days or less

 

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 How to find your version

Product Version

Based on your selection it appears you are running a non-supported version of the software. We may have resolved your issue in the newest release.

You can update your software to a supported version by clicking here.

In order to better support you, please update your software to the newest release within your current version. Do not upgrade from a version 3 to version 4/5 or version 4 to version 5 build without first talking with StorageCraft support. Open a case with the newer version number and indicate in the description the current version you are using.

If you purchased your software from an OEM rather than directly from StorageCraft, please contact your OEM regarding the correct upgrade path.

Serial Number *

How to find your serial number

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 How to find your version

Product Version

Based on your selection it appears you are running a non-supported version of the software. We may have resolved your issue in the newest release.

You can update your software to a supported version by clicking here.

In order to better support you, please update your software to the newest release within your current version. Do not upgrade from a version 3 to version 4/5 or version 4 to version 5 build without first talking with StorageCraft support. Open a case with the newer version number and indicate in the description the current version you are using.

If you purchased your software from an OEM rather than directly from StorageCraft, please contact your OEM regarding the correct upgrade path.

Incident Pack Number

Serial Number *

How to find your serial number

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Upload Diagnostic Files


Upload Diagnostic Files (.zip, .txt, .jpg .7z files only) *10MB limit

How to gather diagnostic files

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By clicking the submit button, you agree that the information above may be sent to our U.S. affiliate, StorageCraft Technology Corporation, for purposes of assisting with technical and product support and providing you with information about StorageCraft products and services.

No upload of diagnostic file currently detected

This is a critical step for a faster resolution of your support case. If you choose not to upload a diagnostic file,
it is likely a technician will request you to provide one via email or ftp.

How to: Gathering Diagnostic Files

Are you sure you want to submit the case without a diagnostic file?

Thank you for opening up a case with us at StorageCraft. The Serial Number you provided is a License.

There are support agreements between StorageCraft and on the maintenance of this product.

To receive support on this product you will need to contact directly.

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