StorageCraft Support

Working with You to Ensure Business Continuity

Get the most out of StorageCraft products and solutions by including technical support. And if your disaster recovery plan includes after-hour needs, make sure you're ready in advance.

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Standard Support

Our products come with support maintenance that, for perpetual licenses, includes one year of Standard Support.

With Standard Support, you’ll receive a response within two business hours or less when an emergency-level support case is submitted Monday through Friday during StorageCraft's normal business hours. Additionally, during the maintenance period, you have free access to all software updates and upgrades. Standard Support can be renewed annually.

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Premium Support

As an add-on feature for perpetual licenses with active Standard Support, Premium Support features 24/7 support and contact by the technical support team within two hours for any emergency-level support case submitted. Please note that support outside of business hours is in English only.

All MSP subscription licenses include Premium Support for as long as the subscription is in effect.

Premium Support is not available on ShadowProtect® IT Edition.

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